DnacompleteReviews of dnacomplete.com

I have been waiting for results for many weeks over original 12 week period it stated on website (now removed) and when chasing for an updated revieve the same generic email reply. Latest email recieved from them in response when questioning for a phone number states they don't offer phone support. Definitely seems a scam.

I regret using DNA complete. It's been over 16 weeks since they received my sample, and I'm just at the point of doing a credit card charge back. Fingers crossed I get my $$ back

I have been waiting for results of a DNA test for 20 weeks now and the only response I receive after numerous emails is "At DNA Complete, we are committed to delivering high-quality data. Because of the many factors that influence processing, we are unable to provide estimated wait times". This is a blanket statement that is returned at every attempt to inquire where my test is in the work flow. I am now filing a complaint with the Arizona State Attorney General for Medical Fraud and seeking other clients to file a class action suit against DNA Complete. If they were at least open about the challenges they face, or if my sample is lost or even if I have to do it over, there would be no problem. The issues is DNA complete does not consider themselves to be a medical provider so DNA complete feels they do not need to comply with HIPA practices (as per their own response in an email to me).

I can’t begin to express my disappointment with this company, especially after my research led me to them as a trusted provider. That can no longer be said. Lead time expectations (12 weeks at the time) came and went. Required many follow up emails to get status (which was never specific). Company has been gutted, including closure of their internal lab and big staffing cuts. Many online forum entries highlighted that the parent company ProPhase promoted nepotism within the leadership structure that brought inexperienced, unqualified and highly compensated oversight to the Nebula genomics division, despite 80% loss in revenue prior year. This company seems to be in financial trouble. Check 3/31/25, 5/31 reports at the Investor Relations>Press Releases page of the prophaselabs site. Eventually, with the help of a kind customer service rep, I received my refund after about 6 months. I demanded verified destruction of my sample, which they did not provide. Run away!

Same as the rest. Almost total gaslighting. Only generic response after specific inquiries. Still haven't received my report.

I ordered a full DNA test from DNA Complete / Nebula Genomics over six months ago, and I still haven’t received my results. The company confirmed that they received my sample and that it has entered processing, but since then, there has been no update, no timeline, and no explanation. Every time I ask, I receive vague, copy-pasted replies citing “privacy policies” and refusing to provide any estimated completion time. For a service that claims to offer full genome sequencing, this level of communication and delay is unacceptable. According to EU consumer law, services must be delivered within a reasonable time – and six months (and counting) is not reasonable by any standard. I have now given the company 14 days to deliver my results. If they fail to do so, I will escalate the case to EU consumer protection (ECC) and initiate a chargeback for undelivered services. I strongly advise potential customers to think twice before purchasing from this company unless they are prepared to wait indefinitely without clear communication or accountability.

My sample arrived at the lab 6months ago and I've still not had any results

Was gifted a kit as a birthday present in Feb'25, the sample was mislabeled upon arrival. They sent me another kit, it was received in the end of Apr'25, till this day I am in the same limbo with 'reprocessing' Even contacted the CEO, who promised me the results withing a month, it was a month and a half ago. Still nothing. Such a shame to use the name of prof. Church Edit: Finally results came back, was a long road. I hope the company will recover soon and reviews will be positive