Bad
Based on 134 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Dnacomplete is listed under Research & Development.
Dnacomplete (dnacomplete.com) has 134 customer reviews on Folks Told, with an average rating of 1.0 out of 5.
134 approved reviews, newest moderated first
Bowden
They are a scam. I uploaded my ancestry dna data and they claim results can take up to 7 days. They charged me 19$ - 7 days went by and no results. I spoke with 2 different people via email. They told me to re upload my data and it would work. 7 more days went by and still nothing. I reached out multiple times through the contact support section on their website and no one has responded. This company is terrible. They wont refund your money and they wont help you
Наталія
I've been waiting for 5 months!!! The support service says the same as everyone else!! I have to wait!! From the previous comments I understood that I'm not getting anything - no result, no money!! Can someone tell me which company in America still does such tests? so as not to be deceived!! It is very necessary to do such a test! Thank you all!
Patrick C.
Company is a scam , they take your money and then never send you the package. They put the incorrect address and now take no responsibility and will not refund $3000
O. R.
Do not send them your money!! I did 8 months ago and have nothing to show for it. They don’t even answer when you write and won’t return the money. My money is probably going to bankruptcy lawyers right now. Dnacomplete is a scam. They’ve changed names at least once. It used to be called Nebula (that’s where my money is right now, in a nebula somewhere), but that went bankrupt, run supposedly by a Harvard prof (George Church). You might have seen him in the news lately promoting his latest self promoting crap about cloning extinct larga mammals. Well, I guess Harvard should look into an ethics investigation for this clown.
KJF
18 Weeks, same story. Poster child for poor, unethical, and barely legal business conduct.
Ken
Sent in sample on January 28th, 2025. It is now August 15th, 2025. The company refuses to give a refund and refuses to give any status updates regarding the processing of my sample. They just keep saying "delays", "quality issues", "we need to reprocess", "we can't give you an estimated timeframe", "we don't issue refunds for delays". Make no mistake, this company will steal your money. Go read all the complaints on the Better Business Bureau website. I am trying to get a refund from the fraud department at my credit card institution. They advertise 5-8 week turnaround time and I followed the instructions to collect my sample EXACTLY. There should be ZERO quality issues. This company is a scam. How are they even allowed to legally operate with so many complaints of being a giant scam?
Krease F.
Im disappointed and frustrated! I strongly advise others to steer clear of this company. Despite their promises, they’ve failed to deliver even the most basic service. My sample has been sitting with them for over five months without any progress or communication. I’ve reached out multiple times and still have no clarity on when — or if — it will be processed. I trusted them with $1,000 and my DNA and have nothing to show for it. Please do your research and choose a reputable provider that stands by their commitments. This experience has been incredibly disappointing and costly.
Julien P.
Clearly a scam. DO NOT purchase.
