DnacompleteReviews of dnacomplete.com

I still haven't received any results after 15 weeks. The advertisement clearly says 12 weeks. Why should it take this long?

Week 22 and no results… Seriously do NOT give this company your money !! Are they going under ? Is this a scam ?? Call your credit card company for a charge back if you placed an order !

It's been almost 9 months, and they still haven't processed my DNA. Nebula/DNAcomplete is a joke. Never get your DNA done with them

My kit was received March 17, 2025. Still no results. See my message to BBB. Better Business Bureau: I have reviewed the business's response to complaint ID# 23550247. However, I do not consider my complaint resolved. While the company states my kit requires reprocessing, I have become aware of numerous identical complaints circulating on social media. These complaints detail customers receiving the exact same auto-reply and facing extended waiting periods, some dating back to December of last year. The common explanation provided is that their kits also require "reprocessing." A six-month delay for DNA whole sequencing is excessive. Furthermore, the fact that so many customers are receiving the same response suggests a systemic issue rather than an isolated incident. It appears this business is employing delay tactics and not providing adequate recourse for its clients. This raises the question: Isn't addressing these very issues—delay tactics and lack of customer support—a primary function of the Better Business Bureau? The consistent pattern of complaints suggests a concerning business practice. Given the widespread nature of these issues, it does prompt the consideration of whether further collective action, such as a class action lawsuit, might be necessary to address these concerns.

It’s been more than 18 weeks and no response. This is a scam, buyer beware.

I spent almost a thousand dollars for two credits of full genetic testing. I sent the samples in a timely manner and in accordance with the instructions provided by DNA Complete. Five months later and I haven't heard anything. Customer service is non-responsive.

Multiple issues with this company. I bought the $1000 full DNA kit. First, the kit gets lost in the mail and after weeks of correspondence, the company charges me $30 for a replacement. I received the replacement kit and sent the completed kit back and still have not received any update that it had been received at the facility. I try to log into my account and am now locked out, with a cue to log in with an "authenticator app" that It never asked me to set up for this website in the first place so I am completely locked out of my account with no option to bypass the authenticator app or set up the 2 factor authentication. Would highly recommend you steer very clear of this company.

Ordered my Test early February 2025, they received my swab on 2/27/25. I emailed them last week at the 12-week mark and this was their response. Thank you for reaching out. At this time, we do not provide ETA's or (TAT) due to the amount of quality checks throughout the sequencing process. Once our bioinformatics team, has finalized and released your report an email notification will be sent to the email address on file.. When I bought this test, it said 6 to 8 week turnaround. Now it does not show any amount of time on the website. I would never recommend this company and wish I never gave them a dime.