Bad
Based on 134 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Dnacomplete is listed under Research & Development.
Dnacomplete (dnacomplete.com) has 134 customer reviews on Folks Told, with an average rating of 1.0 out of 5.
134 approved reviews, newest moderated first
Danny
Spent over 500 dollars on a test 7 months ago emailed them no response put in a complaint with BBB. They are a joke can’t understand how this company gets away with this. I guess that’s the world we live in. It’s a shame and they call themselves scientist. Don’t deal with this company you will be sorry
Jane T.
I would give it 0 stars if I could. $1000 completely down the drain. Our kit has been sitting in their lab for 32 weeks now with no sign of ever being tested. Trying to get a refund is hopeless. Their emails are passive aggressive and lack any info on why this expensive product is taking so long. There is absolutely no expected timeline at this point. I hope nothing but the worst for this absolutely garbage company.
Olga
I'm sorry we didn't read the comments before buying (we trusted a friend that did the test and receive the results) but seems to be the only one that actually received them. We sent the package in January and the same reply as the others,: there was a problem, this doesn't normally happen... They don't refund because they keep telling us it's arriving and it's not. We will sue the company.
Carina
Despite checking online reviews and recommendations, I would NEVER recommend this company. Their website states "In just a few weeks, you'll receive an email notification that your results are ready. And then you can access your detailed health and ancestry reports through our secure online portal." FALSE. I submitted my DNA sample the first week in April 2025. As no update had been made to my account by July 2, 2025, I emailed asking for an update. The reply was that it was no uncommon for samples to require reprocessing, which mine was undergoing. I again followed up on August 1st, requesting a refund and was told no. I truly feel this company is fraudulent and misleading. I would never recommend their service because they do not do what they promise, they do not provide communication and at this time I wonder if the results will even be truly accurate or if this is all a scam.
John W.
Im waiting for 22 weeks and still no results, never use them
Calvin C.
Advised to not purchase any product with this company. Its really poor, No support, no refunds no progress after purchase. Been waiting since april 2025 and its july. DO NOT USE THIS COMPANY.
Timothy O.
This company sprung up as something of a relaunch of Nebula Genomics by ProPhase Labs. I had to take a leap of faith since, when I purchased the test in February of this year, there were no reviews anywhere, just the horrible reviews of Nebula. The original timeline provided for my $495 sample was "5-8 weeks," which then turned into 12 weeks (according to the website). Now it's been nearly 5 months with nothing. Customer support was terse, unhelpful, and used confusing language. I don't know what the plan here was, but considering there isn't any credible evidence that *any* number of samples have been processed, I'd love to see a formal investigation or even an explanation of what is going on here.
Werner W.
This company is a scam! After a wait time of 6+ months for a WGS service package that was USD 995.- back in January 2025 I have not received any results at all. Nothing. Customer service acknowleges that my DNA-sample has arrived at the laboratiry. It claims the sample is being processed but has never told me of what stage it is in. DNAcomplete refrains from giving specific dates for delivery, nor do they provide any updates on the status of the sequencing process. Werner
