Needham
Chandelier issue
I ordered a chandelier. When it got here, the shade was broken. Hazel had them send me a new shade. When that got here, it was broken. Hazel was excellent during the whole process. Even though I wasn’t able to use the chandelier she arranged for a partial refund. Partial as I was not interested in packing it all up and sending it back to China.The problem was not with Docos but the construction of the chandelier itself. Though the chandelier was quite a disappointment, Hazel was the perfect customer service rep.
Reply from DocosJul 11, 2026
Hi there, Thank you so much for taking the time to leave such an honest and thoughtful review. I am so incredibly sorry that both the original chandelier shade and the replacement arrived broken. I know how disappointing it is to look forward to a beautiful new light fixture for your home, only to have it arrive damaged twice. It is completely understandable that the fixture was a letdown, and I have already passed your feedback regarding its construction along to our production team so we can review the design and packaging moving forward. I truly appreciate your kind words about your experience working with me. While I am heartbroken that the chandelier didn't work out for your space, I am glad we could at least make the resolution process smooth for you by arranging the partial refund and skipping the massive hassle of repacking everything for international shipping. Your kindness and patience throughout the entire process meant the world to me. Thank you again for your valuable feedback and support. I wish you the absolute best with the rest of your home styling, and I would love the chance to help you find the perfect fixture in the future. Have a wonderful rest of your day! Warmly, Hazelle Customer Service Specialist