Bad
Based on 195 reviews
Drift1.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
With its quickly evolving set of tools and playbooks, Drift is the world’s leading conversational marketing platform, trusted by top enterprise businesses like Ellie Mae, GrubHub, InVision, Marketo, MongoDB, Okta, Outreach, Eventbrite, Vidyard, and over 150,000 other businesses. Sales and marketing teams rely on Drift to connect now with the customers who are ready to buy now. Based in Boston, Drift was founded by serial marketing technology entrepreneurs David Cancel and Elias Torres and is backed by leading venture capitalists including CRV, General Catalyst, and Sequoia. Learn more at www.drift.com.
Drift (drift.com) has 195 customer reviews on Folks Told, with an average rating of 1.9 out of 5.
Showing 7 reviews with 4 stars · Clear filters
lara
whats your phone number my oder is still pending and need to speak with someone
Reply from DriftAug 9, 2023
Hi Lara, thanks for taking the time to leave a review! Could you send more information about your request to [email protected]? Drift is a B2B software company with a subscription model and I want to ensure you have the correct company — thank you!
Scott
Easy to use software, and it's performing exactly how we need it too.
Reply from DriftJan 7, 2022
Hi Scott, thanks for the great review! Glad you're enjoying Drift and had no problem getting up and running. - Sarah Haberman, Senior Customer Advocacy Manager
Chris
Been using this for a little while now ....and works, Quick response..Helped cut down on incoming and missed call volume
Reply from DriftMay 28, 2020
Hi Chris, Thanks for sharing. Very glad to hear Drift has worked for you and is helping you miss fewer calls. Pls let us know what else we can do to help you! All the best- Julie Hogan, VP Customer Experience
Darlene B.
it's a bit too soon to give an opinion as we've only been working with Drift a short time! The service reps have been very helpful. Would like to see weekly meetings/updates with Drift reps. I do find we too many on site visitors with generic yahoo, gmail, etc emails and not business related inquiries. Not much inquires during EST hours at all.
Reply from DriftApr 2, 2020
Hi Darlene, Thanks for joining us as a customer! We're really happy to hear the service reps you've worked with have been helpful. Our team can continue to help you best optimize your set-up so you're getting the most valuable visitors. Please let us know how else we can help you as you continue to use Drift. All the best- Julie Hogan, VP Customer Experience
Molly
Drift provides us a way to communicate with current and future customers, allowing us to create a custom and easy experience for them while they are visiting our website. Internally the tool's dashboard and data helps us understand our successes and it allows us to identify areas of improvement.
Reply from DriftMar 5, 2020
Molly, Thank you for sharing your feedback with us. I'm glad to hear you're using Drift for both current and future customers! Please let us know how else we can be helpful to you this year. All the best, Julie Hogan, VP - Customer Experience
Angel
There really is not alternative to Drift. If you want to work with playbooks to create chatbots, Drift is the only way to go. A couple of observations: - In order to really utilize their "playbook" option, you need to pay for a plan. The free one simply won't suffice (the functionality isn't even extended to free users). If you're just looking for a free chat widget, then there are better options. - There is a huge learning curve. I think the UI for the admins could use some work.
Jim K.
The Drift team is doing their best to become the new standard of customer communication. I like what they do, although they are very early and sometimes buggy. I'm sure they'll figure it out eventually!
