Excellent
Based on 41 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We provide dumpster rentals in 10, 20, and 30 cubic yard roll-off containers. You will find our service to be exactly what you need, when you need it, at an affordable price.Knight Transfer Service provides roll off dumpsters for waste and recycle removal. Our inventory consists of 10, 20 and 30 cubic yard dumpsters and we serve, West Michigan, Lansing, Ann Arbor, Livonia, Detroit and surrounding cities.
Knight Transfer Services (dumpstr.com) has 41 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
41 approved reviews, newest moderated first
Roger G.
Pretty quick service. Office staff/dispather very helpful and friendly.
Reply from Knight Transfer ServicesSep 10, 2017
Roger - Thank you for your 4-star review! Please let us know what we can do next time to bring your experience all the way to a 5!
Jackie
The dumpster arrived on schedule and was picked up promptly. The price was the best in the area.
Reply from Knight Transfer ServicesSep 10, 2017
Jackie Thank you so much for taking time to write this review and send it to our 3rd party Trust Pilot. We work hard every day to make sure everyone we serve feels that they received 5-star service!
Bill
Never worked with a company that charges by when they can come and pick up their container versus when you want it picked up and then is rude about it, but I can guarantee I won't use Knight again. reply to response - Picking up within 24 business hours of notification is great, it's the part where you keep charging the customer daily rental (including the weekend days) until you pick the container up that doesn't work for me.
Reply from Knight Transfer ServicesNov 14, 2017
Bill. We offer a rental period to all of our clients which includes 7 days of rental service and a daily usage fee that is standard in our industry. We typically pickup with in 24 hours of notification, unless it is a weekend and in that case we do not charge you. Our employees take pride in our professionalism in every situation and we take time to explain verbally and in a written contract form how these daily usage charges are established. There are always misunderstandings that can be worked out and we hope that we have done this for you. Thank you for the opportunity to respond to this service question.
Trish
Great to work with.
Reply from Knight Transfer ServicesSep 10, 2017
Trish Thank you so much for this 5- star review. We work hard every day to make sure that the service we delivery deserves this rating. We look forward to working with you again!
Don M.
Very expensive not cheap better places to get a cheaper dumpster even billed my credit card for extra stuff after the pick up the dumpster don't use this company then they respond back saying I was charged for extra weight that's crap it was half full don't believe them
Reply from Knight Transfer ServicesNov 14, 2017
Hello Don The dumpster rental is billed a flat rate upon rental. However, once the dumpster is removed and weighed there can be weight overage that we are not aware of until the dumpster reaches the weigh station. If that is the case, a customer is notified of the overage and charged for the extra weight. We are not able to bill for overage when the dumpster is rented since we would not know if there will be overage and often even our customers are not aware of how much debris they will be removing. It is explained clearly in written form so that the quote allows for extra weight or extra days if our clients end up needing more time or more debris removed than they intended. We have weight receipts and pictures of every load we remove from each property so that we can avoid any discrepancies when it comes to over-weight issues. Thank you for the opportunity to respond to this service call.
Andrzej
Great service. ON time, ease to talk.
Reply from Knight Transfer ServicesSep 10, 2017
We are glad to hear !!
Jeff
Raised price after order placed. Didn't respond to emails or calls. Didn't deliver as promised. - The response is not accurate. We did indeed get a dumpster from your company and we did pay the higher price because we were in a time bind and had no other choice.
Reply from Knight Transfer ServicesNov 14, 2017
Jeff, Since the rental agreement we sent to you was never accepted, we did not get the opportunity to rent to you or charge you for service. The rental agreement sets up the account for the delivery and ensures that you know the terms and conditions of renting from us (similar to a rental car agreement). We cannot deliver the dumpster without the account being set up and we apologize if this was something we didn't communicate clearly on the phone. Even though you didn't rent from us, we hope that in the future you will give us a chance to show you the excellent service and fast delivery that our Knight team provides. Thank you for the opportunity to respond to this service call.
Clean Slate by K.
Amazing to work with. Timely in responses, delivery, and pick-up. Look forward to using them in the future!
Reply from Knight Transfer ServicesSep 10, 2017
We are always happy to help make your business more efficient !
