Reply from Mighty Plugs: The World's Finest EarplugsJul 11, 2015
Dear Kay:
No, on the contrary, they are far from a JOKE!
We have sent you a (REAL) ULTRA-HIGH BLOCKING EAR PLUG, but you obviously haven't figured out how to insert it.
Kay, please follow these instructions: You must follow (exactly), the preparation and insertion directions below, and you will then see why almost all the testimonials on our website, and through Trustpilot are so positive.
1. Just as you are about to insert, take ONE ear plug and {work it or knead it} thoroughly between your fingers or hands for at least 15 seconds to make it soft, moldable and to disburse the Pure Lanolin throughout the ear plug. Pure Lanolin makes the ear plug slightly “tacky” so that it stays securely in the ear canal and seals it. When the ear plug is soft and moldable and ready to insert, it doesn’t matter what shape it is; round, flat , long or narrow; just follow the next step.
2. Using the tip of your index finger, push the ear plug FIRMLY, & FLATTEN it, (IN and AGAINST) your ear canal (until you feel a GOOD SEAL).
IMPORTANT: If it doesn’t seal immediately, then hold your finger pressed against the ear plug (with slight pressure) for a few more seconds and it will seal well.
3. Now take the other ear plug, prepare it the same way & insert it into the other ear. With both ear plugs inserted correctly & sealing the ear canals; now listen; you’ll hear very little or most likely no sound at all. It even gets better each time you wear them.
4. To Remove: Simply pinch the ear plug with your thumb & index finger and gently pull downward and out.
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Kay, we don't abandon our customers. We're with you (all the way) until you get this right and are experiencing the SILENCE.
You can even phone us at the office and we will walk you through inserting this magnificent ear plug while on the phone.
Kay, we're proud of our guarantee, and for whatever reason, if your dissastisfied, we will cheerfully refund you your purchase; but this is too good an ear plug to be hasty. Let's give it a FAIR TRY FIRST!
Most sincerely
Mary-customer service
800-226-1884