Reply from Mighty Plugs: The World's Finest EarplugsMar 18, 2013
Dear Mrs. Morris:
We are shocked to hear of your ordeal. I reviewed our e-mails and asked our office if you made the effort to phone us and report your experience or to get advice from us on what to do; but no one at our office received any communication from you aside from this review of our ear plug with Trust Pilot.
Mrs. Morris, I surely wish that you would have contacted us to report your husbands experience. After 16 years and over 5 million customers worldwide, we have had 2 others report, that while removing the ear plug, some ear plug material had stayed lodged in their ear canal. In one instance, the new customer negligently pushed the ear plug in (so deep) into the ear canal, that it was difficult to remove and his using a cotton tip and tweezers pushed it in even further, while the other customer pinched off over 1/2 and inserted too deply, too small a piece of ear plug.
Even with so few having that experience, we still make every effort to emphasize on every receipt, on our website page and on the instruction card that is enclosed with each order; the instructions and importance of inserting and removing slowly, carefully and correctly.
Mrs. Morris, your review does not accept any responsibility for this experience and you erroniously soley blame this fine product.
We are saddened to hear of your experience, but the experience was not the fault of the ear plug. It was caused by Mr. Morris's negligence in removing this ear plug. Our fine ear plug is still the same high quality as it has been for 16 years. It is used with total success and attentiveness, daily by (ourselves) and by millions of customers in every country around the world.
Mrs. Morris, this soft and moldable ear plug is perfectly safe when used with care, attentiveness and deliberation; as is drinking or handling a hot cup of tea or coffee or anything else that requires responsible behavior and attentiveness.
Most sincerely
Joseph-BPI customer service manager