Average
Based on 189 reviews
EasyCare3.3Honesty, pricing, process and quality scores appear once 5 customers have rated them.
EasyCare has been a trusted leader in the automotive industry since 1984, offering innovative vehicle service contracts, appearance protection, maintenance plans, and GAP coverage to dealerships and their customers across the U.S. EasyCare delivers F&I solutions that help dealers drive customer satisfaction and long-term loyalty. Their comprehensive suite of products is backed by industry-leading claims service, dealer training, and compliance support. With a commitment to protecting both vehicles and vehicle owners, EasyCare provides a seamless ownership experience to protect what matters to you. Learn more about how EasyCare is redefining the car ownership experience at EasyCare.com.
EasyCare (easycare.com) has 189 customer reviews on Folks Told, with an average rating of 3.3 out of 5.
189 approved reviews, newest moderated first
Amber C.
Easy Care resolved my gap insurance claim in a timely and efficient manner.
Reply from EasyCareApr 24, 2025
We appreciate your kind words and are delighted to hear that you had a positive experience with our company. We strive to provide excellent customer service and are glad that we were able to resolve your claim efficiently.
Subaru L.
Motor which operates driver's window failed. This was covered, but garage went to alternate supplier to get better price. Labor estimate was also higher than what warranty provides for such repair.
Reply from EasyCareMay 19, 2025
Thank you for your review!
Dan W.
Hassle free when it came to claims. Definitely worth it.
Reply from EasyCareApr 24, 2025
We appreciate your kind words and are glad to hear you had a positive experience with our claims process. We strive to make the process as smooth and efficient as possible for our customers.
Brian B.
The service advisor was exceptional. Kept us informed. Gave us options and went to great lengths to make the major service as pleasant as possible. The service advisor's professionalism is the best we've encou tired while having a vehicle worked on.
Reply from EasyCareApr 24, 2025
We are thrilled to hear about your positive experience. It's wonderful to know that our service advisor went above and beyond to make your major service as pleasant as possible. We strive to ensure that every customer feels valued and well-informed throughout their service experience.
Natalie R.
If there was a choice for 0 I would have chosen that. Long story short, there was an accident with the vehicle, not at fault, Insurance company paid 60k, I had Easy Care as our Gap coverage. They said to keep making payments so the loan would be current and in good standing even though the truck was totaled. 3 months later after continued payments, Easy Care chose to take from the balance after the accident date, (my three extra payments) included. When, in fact, by law they have to go to balance as of date of accident. Easy Care took advantage of the situation and my money. I overpaid $5,100.00 in extra payments after the truck was totaled. Easy Care did not reimburse me. Instead they used the extra money to go in their favor. I would recommend that when purchasing a vehicle do everything you can to avoid this company as your GAP go to. As they do not follow protocol when it comes to actually needing to use GAP coverage. Buyer Beware.
Reply from EasyCareMay 28, 2025
We’re very sorry to hear about your experience and the frustration surrounding your GAP coverage. We understand how important it is for claims to be handled in a way that feels fair and transparent. If you're open to discussing this further, please have your VIN or Claim Number ready and visit easycare.com/my-easycare to find the best contact number based on your specific coverage. A customer service agent can review the details with you directly.
Martha H.
Did not have any problems everything was handled in a very businesslike manner.
Reply from EasyCareApr 24, 2025
We appreciate you taking the time to share your positive experience. We strive to provide efficient and professional service, and we're glad you found our approach helpful.
Edwin M.
Very good experience! Covered our needed repairs just as stated.
Reply from EasyCareApr 24, 2025
Thank you for your kind words! We're glad to hear that we were able to meet your needs and provide a positive experience.
C. N.
I am not or should I say I WAS not a big believer in extended warranties. But when I purchased my 2016 Camaro I decided to go ahead and get the extended warranty. And let me tell you, it was a game changer. They have covered a transmission and a/c system amongst other stuff on my car. Without it I would be not able to afford the repairs. It’s been easy to find a company who works with them, and the response time is fast. It has been a great experience all together.
Reply from EasyCareApr 24, 2025
We appreciate you taking the time to share your positive experience with our extended warranty. It's wonderful to hear that it has been a valuable investment for you, especially during unexpected repairs. We understand that extended warranties can seem like an unnecessary expense, but your story highlights the peace of mind and financial protection they can provide. We're glad to hear that you've had a positive experience with our company, including the ease of finding a participating repair shop and the quick response time.
