Average
Based on 189 reviews
EasyCare3.3Honesty, pricing, process and quality scores appear once 5 customers have rated them.
EasyCare has been a trusted leader in the automotive industry since 1984, offering innovative vehicle service contracts, appearance protection, maintenance plans, and GAP coverage to dealerships and their customers across the U.S. EasyCare delivers F&I solutions that help dealers drive customer satisfaction and long-term loyalty. Their comprehensive suite of products is backed by industry-leading claims service, dealer training, and compliance support. With a commitment to protecting both vehicles and vehicle owners, EasyCare provides a seamless ownership experience to protect what matters to you. Learn more about how EasyCare is redefining the car ownership experience at EasyCare.com.
EasyCare (easycare.com) has 189 customer reviews on Folks Told, with an average rating of 3.3 out of 5.
189 approved reviews, newest moderated first
Raymond M.
No hassle, and the dealership loves EasyCare because of the no-hassle.
Reply from EasyCareApr 24, 2025
We appreciate your kind words and are thrilled to hear about your positive experience with EasyCare. We strive to make the process as smooth and hassle-free as possible for our customers. Thank you for choosing us!
Quintavious B.
Couldn't get nothing done and had to go through to many obstacles to get it done that I finally gave up cause why I have to do this and that and I'm paying you'll fateful every month
Reply from EasyCareApr 24, 2025
We understand your frustration with the recent experience. We strive to provide a seamless and efficient service, and it's disheartening to hear that you encountered obstacles. We value your feedback and will use it to improve our processes.
customer
went in for repairs and was covered no questions asked. worth ever penny
Reply from EasyCareApr 23, 2025
We're so glad to hear that your repair experience was positive and efficient. We strive to provide excellent customer service and appreciate your kind words.
AF
The process as a whole is not very clear. Trying to submit all the correct information can be frustrating, if it's unclear how or where to obtain it.
Reply from EasyCareApr 23, 2025
We appreciate you taking the time to share your feedback. We understand your frustration with the process and the difficulty in finding the necessary information. We're always striving to improve our processes and make them more user-friendly.
customer
Will never use this company again. Horrible customer service
Reply from EasyCareApr 23, 2025
We understand your frustration with your recent experience. We value your feedback and will use it to improve our customer service.
Eriatta B.
I was highly upset at the amount of reoccurring times that I had to return to the dealer for the same things, and new claims being opened each time. I had to bring my vehicle back within a week each time. I’m just really upset because now my warranty is exhausted. It’s not fair.
Reply from EasyCareApr 23, 2025
We understand your frustration with the repeated repairs and warranty issues. We strive to provide excellent service and are disappointed to hear your experience fell short of expectations. We value your feedback and will use it to improve our processes.
Jamey E.
I had to pay for a new valve cover even though it was covered in the warranty. My service Tech reported that bmw requirement is that the cover be replaced if the seal is leaking. Your warranty rep refused to pay for manufacturers required fixes. I in turn had to pay for the replacement cover to ensure the repair was warrantied by the technician.
Reply from EasyCareApr 23, 2025
We understand your frustration with the recent repair experience. It's disappointing to hear that you had to pay for a replacement valve cover despite the warranty. We value your feedback and will share it with our team to ensure we are meeting customer expectations. We strive to provide a positive experience for all our customers.
K. S.
The CSR was very polite and cared about my needs as a customer.
Reply from EasyCareApr 23, 2025
We're so glad to hear that you had a positive experience. We strive to provide our customers with excellent service. We appreciate your feedback and will share it with our team.
