Excellent
Based on 2,345 reviews
eFax4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
eFax is the world’s #1 online fax service. Send and receive faxes from your desktop, phone or email. No fax machine required! Sign up in minutes at www.efax.com or call 1(800) 878-7151. For HIPAA-Compliant and Enterprise Fax Solutions, visit https://enterprise.efax.com or call 1(888) 532-9265. eFax is the leading cloud-fax solution chosen by more Fortune 500 Companies and millions of subscribers since 1995. HITRUST-CSF certified - easily integrate secure cloud faxing into your existing applications and workflows.
eFax (efax.com) has 2,345 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
2,345 approved reviews, newest moderated first
Closing
Everything OK
Reply from eFaxJul 12, 2022
We appreciate you taking the time to provide us with such a great review! If you need any further support, please do not hesitate to reach out to us at [email protected] ! Many Thanks, Stay safe and healthy, eFax Support Team
Malene
Very fast actions by Elizabeth - great experience
Reply from eFaxJul 11, 2022
Thank you, Malene for taking the time to send us such a wonderful review. We are very pleased to hear that Elizabeth was able to resolve the issue quickly. Should you need any assistance please do not hesitate to reach out to us at [email protected] and we would be happy to help. Many Thanks, Stay safe and healthy, eFax Support Team
Tim R.
Great customer service. There were a few time where we had communication issues. This is the only reason I was unable to give 5 stars.
Reply from eFaxJul 7, 2022
Thank you for taking the time to let us know about your experience, Tim! If you need any further assistance, please do not hesitate to reach out to us at [email protected] ! Many Thanks, Stay safe and healthy, eFax Support Team
Isa A.
The Representative that assisted me was AWESOME. So helpful and kind. Steered me in the right direction and clarified what I had misunderstood. I am a customer as of right now. THANK YOU FOR EMPLOYING PEOPLE AS WONDERFUL AS HER. ** can't find my e-fax number. Isa S Aviad / Encore Spanish Services LLC
Reply from eFaxJul 7, 2022
Thank you so much for your wonderful feedback Isa. We are very happy to hear that our support provided you with an excellent assistance! Should you require further assistance, please feel free to message us at [email protected] and we would be happy to assist! Many Thanks, Stay safe and healthy, eFax Support Team
Miguel M.
Excellent customer service very professional and understanding. Amazing customer service
Reply from eFaxJul 5, 2022
Thank you for the glowing review Miguel. We are very happy to hear that you have found the service to be up to your expectations. If you have any questions or concerns please feel free to message us at [email protected]. Stay safe eFax Support Team
Tett T.
Hello/G'day - I had a vexing issue with my eFax account and contacted efax. I thus corresponded with Russ Hahn. Initially, I was very unhappy and hostile, but Russ was a calming influence, and the matter was professionally resolved in a fair and equitable manner. Russ is a credit to the eFax family. I wish there were more Russ' out there in the customer service world. God bless you eFax, and God bless you, Russ Hahn. God bless. Good luck. Stay safe.
Reply from eFaxJun 30, 2022
We are thrilled to hear about your experience, Tett, and appreciate you taking the time to leave such a sparkling review! We will most certainly let Russ know about your kind words, and if you need any further assistance please do not hesitate to reach out to us at [email protected] ! Many Thanks, Stay safe and healthy, eFax Support Team
ed O.
Steffan was very helpful on the phone
Reply from eFaxJun 29, 2022
Thank you for the great feedback, Ed! We will be sure to pass it along to Seffan, and if you need any further assistance let us know at [email protected] ! Many Thanks, Stay safe and healthy, eFax Support Team
Pernilla K.
Very helpful. Quick response.
Reply from eFaxJun 29, 2022
We are glad to hear about your experience, Pernilla, and appreciate you taking the time to provide us with a great review! If you need any further assistance, please do not hesitate to reach out to us at [email protected] ! Many Thanks, Stay safe and healthy, eFax Support Team
