Excellent
Based on 2,345 reviews
eFax4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
eFax is the world’s #1 online fax service. Send and receive faxes from your desktop, phone or email. No fax machine required! Sign up in minutes at www.efax.com or call 1(800) 878-7151. For HIPAA-Compliant and Enterprise Fax Solutions, visit https://enterprise.efax.com or call 1(888) 532-9265. eFax is the leading cloud-fax solution chosen by more Fortune 500 Companies and millions of subscribers since 1995. HITRUST-CSF certified - easily integrate secure cloud faxing into your existing applications and workflows.
eFax (efax.com) has 2,345 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
2,345 approved reviews, newest moderated first
Dave K.
Nicoleta was very helpful with my request, solved very quickly.
Reply from eFaxJun 15, 2022
Hello Dave, We are happy to hear that Nicoleta was so helpful. Thank you for taking the time to leave a positive review. If you should require any assistance, please feel free to message us at [email protected]. Many Thanks, Stay safe and healthy, eFax Support Team
Lisa
Great customer service. Thank you!
Reply from eFaxJun 13, 2022
Thank you so much for your wonderful feedback Lisa. We are very pleased to hear that our support provided you with excellent service! We appreciate you for sharing your experience here with us and should you require further assistance please feel free to message us at [email protected] and we would be happy to assist! Thank you, stay safe and healthy eFax Support Team
Kari T.
Nicoleta L. is my superhero. I have sent at least several messages why my eFax can only send faxes - not receive them. Today my superhero has solved my problem… Thanks Nicoleta L.
Reply from eFaxJun 10, 2022
We are thrilled to hear about your experience, Kari! We will be sure to pass your kind words along to Nicoleta, and if you need any further support please do not hesitate to reach out to us at [email protected] ! Stay safe, eFax Support Team
Lori L.
Thank you. Very helpful and pleasant
Reply from eFaxJun 9, 2022
Thank you for the positive review Lori. We are happy to hear that you are receiving the help you need. If you should have any questions or concerns, please simply message us at [email protected] Stay safe, eFax Support Team
Melanie P.
Joke was extremely helpful in resolving our issue very quickly.
Reply from eFaxJun 9, 2022
Thank you so much for your wonderful feedback Melanie. We are very pleased to hear that Joke provided you with excellent assistance! We appreciate you for sharing your experience here with us and we will ensure to forward your inquiry to Joke. Should you require further assistance please feel free to message us at [email protected] and we would be happy to assist! Thank you, stay safe and healthy eFax Support Team
Carol A.
Prompt courteous very personable
Reply from eFaxJun 9, 2022
Thank you so much for your excellent feedback Carol. We are very pleased to hear that you are happy with our service. Should you require any assistance, please do not hesitate to message us at [email protected] and we would be happy to assist! Many Thanks, Stay safe and healthy, eFax Support Team
Richard O.
I spoke with 3 people at Efax this day. Two were provided me with incorrect information, one was to assign my former fax number and go that wrong. One told me that my account could not be re-activated. When I called back the 3rd time I spoke with Russ who proved to be very much more knowledgeable. In short order he re-activated my old account with the correct old fax number and life was beautiful once again. I'm a huge Russ fan.
Reply from eFaxJun 7, 2022
Thank you Richard Ortiz for taking the time to send us this review and certainly not the experience we wish for you to have from the previous agents but we are very pleased to hear that Russ was able to help in a timely manner, Should you need any assistance please do not hesitate to reach out to us at [email protected] and we would be happy to help. Many Thanks, Stay safe and healthy, eFax Support Team
Shayla B.
They were very kind, helpful, clear with information
Reply from eFaxJun 6, 2022
Thank you Shayla Birnie-Browne for taking the time to send us such a wonderful review. We are very pleased to hear that our support team was able to help and provide you with clear information, Should you need any assistance please do not hesitate to reach out to us at [email protected] and we would be happy to help. Many Thanks, Stay safe and healthy, eFax Support Team
