Excellent
Based on 2,345 reviews
eFax4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
eFax is the world’s #1 online fax service. Send and receive faxes from your desktop, phone or email. No fax machine required! Sign up in minutes at www.efax.com or call 1(800) 878-7151. For HIPAA-Compliant and Enterprise Fax Solutions, visit https://enterprise.efax.com or call 1(888) 532-9265. eFax is the leading cloud-fax solution chosen by more Fortune 500 Companies and millions of subscribers since 1995. HITRUST-CSF certified - easily integrate secure cloud faxing into your existing applications and workflows.
eFax (efax.com) has 2,345 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
2,345 approved reviews, newest moderated first
Ema
The client service was great, fast and very helpfull! Thank you Eveldina for all your help!
Reply from eFaxJun 6, 2022
Thank you for the great feedback, Ema! We appreciate you taking the time to provide us with such a great review, and if you need any further assistance please let us know at [email protected] ! Many Thanks, Stay safe and healthy, eFax Support Team
BCC
Needed to validate account. Joke quickly validated my account by sending me an email, he also provided me with temporary login credentials.
Reply from eFaxJun 3, 2022
Hello BCC, We are happy to hear that Joke was so helpful. Thank you for taking the time to leave a positive review. If you should require any assistance, please feel free to message us at [email protected]. Many Thanks, Stay safe and healthy, eFax Support Team
Peggy S.
Lyra understood what I wanted, took action and also even tried to keep me as a customer. I appreciated her efforts. It was quick and easy.
Reply from eFaxJun 2, 2022
Thank you Peggy for the wonderful comments. Your feedback is always appreciated and will be passed along. If you have any questions or concerns, please feel free to message us at [email protected]. Stay safe eFax Support Team
Yao T.
Nicoleta offered me a better solution after eFax accidentally activated 2 accounts for me.
Reply from eFaxJun 2, 2022
Thank you so much for your wonderful feedback Yao. We are very pleased to hear that Nicoleta provided you with excellent assistance! We appreciate you for sharing your experience here with us and we will ensure to forward your inquiry to Nicoleta. Should you require further assistance please feel free to message us at [email protected] and we would be happy to assist! Thank you, stay safe and healthy eFax Support Team
THIERRY B.
I got a great assistance from Joke, your customer service agent. He was able to solve my problem. Thank you Joke !
Reply from eFaxMay 31, 2022
We appreciate you taking the time to leave us such a great review, Thierry! We will definitely let Joke know about your kind words and if you need any further support please let us know at [email protected] ! Stay safe and healthy eFax Support Team
Gulfam S.
I have used E-Fax trial services. I am happy with it's services. Moreover, its customer care services is very good. They cooperate in solution of customer problem, specially Elizabeth V is so cooperative and provide quick response on customer queers. Gulfam
Reply from eFaxMay 31, 2022
We are thrilled to hear about your experience Gulfam! We will be sure to pass your wonderful feedback along to Elizabeth, and if you need any further assistance please do not hesitate to reach out to us at [email protected] ! Stay safe and healthy eFax Support Team
Michelle C.
Lyra, my eFax representative, was very helpful, responsive, and professional in answering all of my questions. My experience was very pleasant.
Reply from eFaxMay 27, 2022
We appreciate you taking the time to provide us with such a great review, Michelle! We will be sure to let Lyra know, and if you need any further assistance let us know at [email protected] ! Stay safe and healthy eFax Support Team
Groz T.
Thank you for the help Nicoleta L. My account was suspended because my annual payment was not tracked and hence the statement showed non-payment. Nicoleta L. helped me to track the email communication and funds and even remove suspension of the account. THank you again
Reply from eFaxMay 27, 2022
We are pleased to hear the issue was resolved, Groz Tools! We will be sure to pass your feedback along to Nicoleta, and if you need any further assistance let us know at [email protected] ! Stay safe and healthy eFax Support Team
