Excellent
Based on 2,345 reviews
eFax4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
eFax is the world’s #1 online fax service. Send and receive faxes from your desktop, phone or email. No fax machine required! Sign up in minutes at www.efax.com or call 1(800) 878-7151. For HIPAA-Compliant and Enterprise Fax Solutions, visit https://enterprise.efax.com or call 1(888) 532-9265. eFax is the leading cloud-fax solution chosen by more Fortune 500 Companies and millions of subscribers since 1995. HITRUST-CSF certified - easily integrate secure cloud faxing into your existing applications and workflows.
eFax (efax.com) has 2,345 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
2,345 approved reviews, newest moderated first
Traval
Thank you Joke for your assistance. You were able to save me!
Reply from eFaxMay 13, 2022
We are glad to hear about your experience, Tracie, and appreciate you taking the time to provide such a great review! We will be sure to let Joke know about your kind words, and if you need any further assistance please do not hesitate to reach out to us at [email protected] ! Many Thanks, Stay safe and healthy, eFax Support Team
Thandeka M.
Glaiza C. was amazing when it came to addressing my problem. She went above and beyond with hearing my issue, explaining all available options, and finally resolving my problem.
Reply from eFaxMay 12, 2022
Thank you so much for your wonderful feedback Thandeska! we are very happy to hear that Glaize provided you with excellent support. We appreciate you for sharing your experience here with us and we will ensure to forward your feedback to Glaiza. Should you require further assistance, please feel free to message us at [email protected] and we would be happy to assist! Many Thanks, Stay safe and healthy, eFax Support Team
M. W.
The representative I spoke with, Glaiza, was AWESOME! Very helpful, understanding, and informative.
Reply from eFaxMay 12, 2022
Thank you so much for your wonderful feedback M. Wilson-Myles! we are very happy to hear that Glaize provided you with excellent support. We appreciate you for sharing your experience here with us and we will ensure to forward your feedback to Glaiza. Should you require further assistance, please feel free to message us at [email protected] and we would be happy to assist! Many Thanks, Stay safe and healthy, eFax Support Team
Teresa K.
Marie (58119842) was very pleasant and kind. She helped me right away and was very knowledgeable about my issue.
Reply from eFaxMay 12, 2022
We are glad to hear about your experience, Teresa, and will be sure to pass your kind words along to Marie! If you need any further assistance, please do not hesitate to reach out to us at [email protected] . Many Thanks, Stay safe and healthy, eFax Support Team
Tammie
She was great, very helpful!!
Reply from eFaxMay 10, 2022
We are thrilled to hear about your experience, Tammie! If you need any further assistance, please do not hesitate to reach out to us at [email protected] ! Many Thanks, Stay safe and healthy, eFax Support Team
Roman P.
The fax service allows you to accept faxes and to send them. For $16 per month. Hovewer, when you decide you dont need this service any more, you will NEVER find an "unsubscribe" button in your account. You can not delete your account neither. Just pay for what you not use. The only way to get rid of it -- to block the whole credit / debit card. Or beg to cancel it in email. ________________________ RESPONSE: Account -> Billing DOES NOT offer any cancellation. If it had been there, I would not have written this review. Moreover, I could only find it in the page source, the one for developers, it was hidden in HTML code, you hide it in css (display:none). That is why I am so angry at you.
Reply from eFaxMay 10, 2022
Hello Roman, as per the instructions listed here: https://www.efax.com/cancel if your account falls into the category of an annual plan, mutliple fax numbers or currently have a balance owing, you will need to contact our 24/7 support via Phone or Live Chat in order for us to manually cancel your account. If you require further assistance, please feel free to message us at [email protected] with your account details and we would be happy to assist! Sincerely, eFax Support Team
Bibiaoffice F.
I chated with Joke this morning, he was very helpful.
Reply from eFaxMay 10, 2022
We appreciate your kind words and will be sure to pass them along to Joke! If you need any further assistance please do not hesitate to reach out to us at [email protected] ! Many Thanks, Stay safe and healthy, eFax Support Team
suhui L.
Great experience!
Reply from eFaxMay 8, 2022
Hello Suhui, and thank you for the 5-star review. We appreciate any and all feedback. Your satisfaction is our primary concern. If you have any questions please message us at [email protected]. Stay safe and healthy eFax Support Team
