Excellent
Based on 2,345 reviews
eFax4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
eFax is the world’s #1 online fax service. Send and receive faxes from your desktop, phone or email. No fax machine required! Sign up in minutes at www.efax.com or call 1(800) 878-7151. For HIPAA-Compliant and Enterprise Fax Solutions, visit https://enterprise.efax.com or call 1(888) 532-9265. eFax is the leading cloud-fax solution chosen by more Fortune 500 Companies and millions of subscribers since 1995. HITRUST-CSF certified - easily integrate secure cloud faxing into your existing applications and workflows.
eFax (efax.com) has 2,345 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
2,345 approved reviews, newest moderated first
Margaret Wilson H.
The agent was able to assist with my issue. she was very patience and gave me good guidance
Reply from eFaxApr 26, 2022
We are thrilled to hear about your experience, Margaret! If you need any further assistance please do not hesitate to reach out to us at [email protected] and we will be happy to help! Stay safe and healthy eFax Support Team
Ali
Good device and quick support
Reply from eFaxApr 26, 2022
We are glad you like it, Ali! Thank you for taking the time to leave us such a great review, and if you need any further support please do not hesitate to reach out to us at [email protected] ! Stay safe and healthy eFax Support Team
joanna G.
I so glad I joined efax.com the customer service tech that assisted me (Mandip) was patient and professional with my questions and troubleshooting my issues.
Reply from eFaxApr 26, 2022
Thank you for the great review, Joanna! We will be sure to let Mandip know about your kind words, and if you need any further assistance please let us know at [email protected] Stay safe and healthy eFax Support Team
Robert R.
Really great service -- I had to cancel but they were really helpful
Reply from eFaxApr 24, 2022
Hello Robert. We are happy to hear that you think the service is great. We appreciate any and all feedback. If you should have any questions or concerns, please feel free to message us at [email protected]. Stay safe and healthy eFax Support Team
David M.
We were so very impressed with the prompt resolution and the personal attention given to our situation! Thank you so much for giving us what is lacking in today’s world of customer service. I will gladly and highly recommend your service! Thanks to Courtney for your cordial resolution. Best Regards, David and Bon McKenzie
Reply from eFaxApr 24, 2022
Hello David and Bon. Thank you for the positive review. We appreciate your feedback and your comments will be passed along to Courtney. Please message us at [email protected] if you have any questions. Stay safe and healthy eFax Support Team
Martine D.
Lyra was very efficient and competent! very easy use.
Reply from eFaxApr 21, 2022
We are glad to hear you are enjoying the service, Martine! We will be sure to let Lyra know about your great review, and if you need any further assistance please do not hesitate to reach out to us at [email protected] ! Many Thanks, Stay safe and healthy, eFax Support Team
Fiona
I had e trouble getting to talk to somebody about cancelling part of my contract The phone to fax voicemail was discontinued ages ago and I wanted it stopped but the company continued to charge me for that function They charged me for a product the did not do They made it very difficult to cancel the product by email and phone
Reply from eFaxApr 20, 2022
Hello Fiona, Thank you for your feedback and we apologize for the inconvenience. Cancellation can be completed via the website, phone or online chat. Please provide us with the account details at [email protected] and we will be happy to assist and review your account! Many Thanks, Stay safe and healthy, eFax Support Team
Dr. H.
I needed to reinstate my account and it was done without haste. Lyra P took care of my needs with professionalism and speed.
Reply from eFaxApr 17, 2022
We are very happy to hear that Lyra was able to resolve your issue quickly Dr. Hill. Your comments will be passed along. If you have any questions or concerns please message us at [email protected] Stay safe and healthy eFax Support Team
