Excellent
Based on 2,345 reviews
eFax4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
eFax is the world’s #1 online fax service. Send and receive faxes from your desktop, phone or email. No fax machine required! Sign up in minutes at www.efax.com or call 1(800) 878-7151. For HIPAA-Compliant and Enterprise Fax Solutions, visit https://enterprise.efax.com or call 1(888) 532-9265. eFax is the leading cloud-fax solution chosen by more Fortune 500 Companies and millions of subscribers since 1995. HITRUST-CSF certified - easily integrate secure cloud faxing into your existing applications and workflows.
eFax (efax.com) has 2,345 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
2,345 approved reviews, newest moderated first
CH
Thank You Minh for canceling additional charges by closing the efax account. You were very helpful
Reply from eFaxFeb 6, 2024
We are sorry to see you go, CH, but are glad to have assisted smoothly in the process! We will be sure to let Minh know, and if you need any further assistance please do not hesitate to reach out to us at [email protected] and we will be happy to help! eFax Support Team
Ernest K.
Customer service rep handled my issue very quickly and efficiently.
Reply from eFaxFeb 6, 2024
We are glad to hear about your experience, Ernest, and appreciate you taking the time to provide us with such a great review! If you need any further assistance, please do not hesitate to reach out to us at [email protected] and we will be happy to help! eFax Support Team
Greg B.
Iraia M provided diligent and thorough customer service, in a friendly and patient manner. - Regards, Greg
Reply from eFaxFeb 5, 2024
We are happy to hear about your experience, Greg, and appreciate you taking the time to provide us with such a great review! We will be sure to share your kind words with Iraia, and if you need any further assistance with your account, please do not hesitate to reach out to us at [email protected] and we will be happy to help! eFax Support Team
JustAnswer Customer Malcolm B Weaver J.
technical support engineer was patient and resolved issue on 1st call . . . she was going to call me back but fortunately all confirmation of two faxes came in shortly while we were talking on the phone . . . this was amazing customer service . . . she should get a raise immediately .! .! .!
Reply from eFaxFeb 5, 2024
Thank you so much for your feedback Malcolm Weaver, Jr. and we are very pleased to hear that raia Menendez provided you with excellent assistance! We will ensure to forward your feedback toIraia Menendez. Should you require further assistance, please feel free to message us at [email protected] and we would be happy to assist! Many Thanks! Sincerely, eFax Support Team
Alistair
The customer services staff are responsive and helpful. Especially: Jayeshree Ramchandur and Lia Dragus. Thanks for your help and advice.
Reply from eFaxFeb 2, 2024
Thank you Alistair for taking the time to leave us a 5-star review, We are very thrilled to hear that you had a pleasant experience with Jayeshree and Lia, Thank you for acknowledging their assistance. If you have any further questions or concerns, please do not hesitate to reach out to us at [email protected] and we would be happy to help. Many Thanks, eFax Support Team
Jeffrey R.
Great helpful service. Resolved my problem!
Reply from eFaxFeb 1, 2024
Thank you for the positive review, Jeffrey. We are pleased to learn that Azim was able to assist you in resolving your issue and provide your great service. Your feedback is always welcome and appreciated. Should you have any further questions or concerns, please message us at [email protected]. An obstacle is only a stepping stone. eFax Support Team
JoAnn G.
Other than a long hold, this was a very good experience. I changed my credit card and reduced my monthly fee.
Reply from eFaxFeb 1, 2024
Thank you JoAnn for the positive review. Your feedback is always appreciated and will be passed along. if you have any further questions or concerns, please message us at [email protected]. An obstacle is only a stepping stone. eFax Support Team
D.
Mandip was excellent - very patient and knowledgeable in completing my task.
Reply from eFaxJan 31, 2024
Thank you for taking the time to share your thoughts, D! We appreciate the great review, and will be sure to let Mandip know! If you need any further assistance please do not hesitate to reach out to us at [email protected] and we will be happy to help! eFax Support Team
