EGOReviews of egopowerplus.com

Emailed the company twice about a problem with how lowering the blades makes it stall. Never heard back from the company. The lawn mower works, but don’t think you’ll get any service from the company.

I would give it less of a review if I could. Let me start by saying I love the equipment but the customer service is a joke. I have 2 zero turn mowers, a blower, a mister , a carbon shaft trimmer and hedge trimmers. I registered them all over time and indicated lowes as my place of purchase. It’s been since 2021 and 2022 since purchased. I explain I have one bad battery and a bad wall charger. The rep goes thru the process of testing and indicates a possible bad charger or battery box. At the end of the conversation, she says oh sorry we can’t warranty it unless u provide proof of purchase. I did register my equipment but apparently that wasn’t good enough. Basically after spending 12k or more , they could care less. If u have faulty equipment within the warranty period, then fix it .. end of story. It’s not like I am asking them to replace a mower. It’s a wall charger and a 10 amp battery .. I am aware that I apparently left out something important that they needed , but it’s not like this equipment has been on the market that long anyway. What a joke !!!!

They are lucky to get one star. Products are decent , but the batteries are garbage.

j'ai acheté 2 matériel EGO , 1 taille haies et 1 Rotofil ; matériel sans soucis et très léger , maniable , efficace ...Je recommande Je pense acheter une tondeuse aussi

I am returning the EGO weed eater I bought the day before yesterday, used it in my garden, grass only, the weed eater started making a weird noise, quit on me...I will share on FACE BOOK..my neighbor bought an EGO a couple of years ago, he stated, he went through this same thing....he just tossed the weed eater into his garage....bought a different brand..!!! JUST got back, tha piece of junk is back at Lowe's...I am picking up a BATTERY OPERATED STIHL TOMORROW...I thought the EGO weed eater would be great....that is until I started TRYING to use it, and called their so called CUSTOMER SERVICE....GOOD LORD...there is NO CUSTOMER SERVICE FOR EGO!

I like the products, but customer service is awful. Like other that left reviews here I had to call over and over talk to different people, just to be denied for a broken handle. They call that wear and tear. So, within the five-year warranty you will NOT be reimbursed for broken items! Spend your money elsewhere!

I give 2 stars because I'm relatively happy with my EGO equipment (blower, string trimmer, edger and hedger.) The adjusting wheel fell off the edger the first two times I used it, but I found the parts and put it back together. The 3rd time it was used, my wife lost several parts to the wheel adjuster, so I called EGO customer service. I called 6 times and talked with 3 different people explaining my issue over and over and over. I asked for a customer service supervisor and was told they would call me in the next 24 hours. They did not, so I called a sixth time and spent 35 minutes explaining in detail (again) that I needed 1 bolt, 1 bushing and 3 washers only to be told to take my whole unit to a local EGO repair shop! I drive 40 minutes round-trip and the business is closed with no listing of their working hours, so I left a message and will have to do another 40 minute trip to get $2 worth of parts that could have been sent to me in the mail. EGO's customer service has been a extremely frustrating and time consuming waste of my time. I've only had the equipment for less than a month and hope I never have to contact EGO again for help!! They need email customer service as well...perhaps that would be easier and less confusing.

Been waiting 3 months for a battery repair or replacement there warranty is terrible got the mower back after so called repair but still has the same problem s/it service