Average
Based on 677 reviews
Elavon U.S.3.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Elavon is the connecting force behind smarter payments, delivering secure, scalable, expert-backed solutions that streamline everything from accepting transactions to accelerating commerce.Backed by decades of industry expertise and intuitive technology, we help businesses of all sizes navigate payments with confidence. From transaction processing and risk management to settlement, equipment, and customer support, Elavon integrates the entire payments ecosystem – so businesses can focus on growth.Across industries, geographies, and stages of scale, we partner closely with our clients to understand their goals and match them with the right tools to move commerce forward.
Elavon U.S. (elavon.com) has 677 customer reviews on Folks Told, with an average rating of 3.4 out of 5.
677 approved reviews, newest moderated first
Valued Longtime C.
Wendy was exactly what valued clients want and need in a Customer Service rep: Professional, competent, effective communicator, knowledgeable, helpful and efficient!! Elavon is fortunate to have her as part of their Team!
Kheang I.
Shanon was very knowledgeable about the subject and was very pleasant.
customer
she was very patient and looked into the account details and was able to answer my questions
Mukhtar A.
Amy was supposed help full she solved the issue very quickly and she was on the line with me the whole time until my point system start working. I’m really happy from her service five star. Thank you so much again.
mike
The PCI compliance was a mess and their help desk was not able to get me set up so I quit using the cc processing. 4 months later I noticed that they have been taking $164.99 out of my account each month so when I called I was told that I needed to formally quit their service and I was going to be charged again at the end of this month for not being in compliance even though I hadn't used their product in 5 months and I had no recourse to recover the $825 that was taken out of my account.
Reply from Elavon U.S.Nov 22, 2024
Thank you for taking a moment to share your experience with us, Mike. We’re happy to review this with you to see how we can help. Please send us an email to [email protected] with your phone number, merchant ID and reference number 43724, and we will call you directly to assist. We look forward to hearing from you. ^Katii
customer
Service rep was great and friendly, very helpful. However, very irritating to have to enter ID number, then give the same number again when speaking with rep.
customer
Prompt help!
customerlowell L.
customer service rep was very helpful in resolving the issue.
