Average
Based on 332 reviews
Electric Tobacconist® USA3.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The Electric Tobacconist first launched in the UK in 2013 and following on from our success across the Atlantic, the Electric Tobacconist USA was born in early 2015. Though we’re an American company through and through, our name pays homage to our British roots. The local tobacconist was traditionally the place where the community went to pick up their smoking supplies, discover the latest innovations in tobacco, and get expert advice and recommendations on what to buy. However, things have changed. People are moving away from traditional tobacco and are looking for an alternative. That’s where we come in. We’re a tobacconist for the 21st century. The Electric Tobacconist USA is your one-stop-shop for e-cigarette and vaping supplies, offering absolute convenience, an ever-evolving range of products, and a commitment to the customer that’s second to none.Our unwavering focus on customer satisfaction has made us one of the biggest online vape shops in the US, and we continue to adapt and grow to stay at the forefront of this fast-moving industry. Every time you visit our site, you’ll find something new and exciting, whether it be state-of-the-art vaping hardware or the hottest vape juice range in the US.
Electric Tobacconist® USA (electrictobacconist.com) has 332 customer reviews on Folks Told, with an average rating of 3.9 out of 5.
332 approved reviews, newest moderated first
Michelle B.
This is the only place I have found a specific juice, not available in local stores anymore. Best price on pods for Smok2. The orders arrive on time, even with COVID. Overall very happy with site.
Reply from Electric Tobacconist® USAAug 17, 2020
We're happy we could provide you with the juice you were looking for and that you've enjoyed your experience with us. Thank you very much for your review!
David B.
Their website is easy to navigate, great selection of products, able to use PayPal and shipping is expedited.
Reply from Electric Tobacconist® USAAug 17, 2020
It's great to hear that you enjoyed your experience with our website! Thank you for taking the time to leave your review.
Katie O.
Fast service,great selection I was really impressed as always.
Reply from Electric Tobacconist® USAAug 17, 2020
We are glad that you've been enjoying your experience with us. Thank you very much for your continued support!
Kathleen N.
Service is always prompt, except for that one crazy time when vapes were being banned in cities. Love ordering from you (except for the CA excise tax increase, which I am hoping will be less when I next order due to the new CA warehouse.)
Reply from Electric Tobacconist® USAAug 17, 2020
Thank you very much for your review! Our California warehouse is officially open and you should see the change in excise tax reflected in your order totals from now on. If you ever have any questions or concerns, you are welcome to reach out to us at our help desk. Thanks again!
David M.
Easy to order and even easier to reorder. Very fast shipping. Great products.
Reply from Electric Tobacconist® USAAug 17, 2020
We're happy to hear you have enjoyed your experience with us. Thank you for taking the time to leave your review!
Miracle L.
I absolutely love ETUSA!! I have always gotten the best service than from any other places and the shipping is always so fast that I'm totally delighted! I will continue to be a loyal customer because of their extraordinary service, great prices and super fast shipping. Thank you Electric Tobacconist for all you do!
Reply from Electric Tobacconist® USAAug 17, 2020
Thank you so much for your great review! We are so glad that you've enjoyed your experience with us and we truly appreciate your continued support.
V.A.
10-business days to ship my order. I still haven’t gotten my order. Steer clear, they didn’t attempt to make it right when contacted. Generic canned reply.
Reply from Electric Tobacconist® USAAug 17, 2020
Hello, I am truly sorry for the delay in the shipment of your products. We ask that you please follow up with us as we reship any order that USPS is not able to complete after 10 days. Please reach out and we will get you a complimentary replacement order sent immediately. We will make sure that your order gets to you or that it is fully refunded. Please reach back out here with an ETUSA order number if you do not get a response from our help desk with in 24 hours and I will get this issue addressed immediately. Jim - Electric Tobacconist https://help.electrictobacconist.com/support/tickets/new
Carm
Excellent customer service! The customer service team met and exceed my expectations regarding the item being out of stock. Thank you Electric Tobacconist’s!
Reply from Electric Tobacconist® USAAug 13, 2020
We're very happy that we could provide information that satiated your inquiry! Our customer care team is dedicated to answering questions as fast as possible with cross-referenced information!
