Excellent
Based on 363 reviews
Elegous4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Elegous, we believe fashion should be accessible to all. We offer high-quality products at the most competitive prices, always putting our customers first. Our goal is to become the most trusted provider of premium fashion, delivering excellence with every purchase.
Elegous (elegous.com) has 363 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
363 approved reviews, newest moderated first
Bonnie W.
Love the look, love the pattern. I’m happy with my purchase! I highly recommend them!
Reply from ElegousJan 3, 2026
Hi Ms. Bonnie, I’m so happy to hear that you love your new LV bag, that truly means a lot to us. Please enjoy it, and may you always look stylish and elegant. Thank you so much for shopping with Elegous and for leaving us a wonderful 5-star review.
Gena
I ordered a Gucci bag and a Rolex watch. The service from the beginning to the receipt of the merchandise was professional, personable, and efficient. The quality of the products are also impeccable. I highly recommend this company.
Reply from ElegousJan 3, 2026
Hello Ms. Gena, Thank you so much for trusting and supporting Elegous. We’re truly happy to hear that you had a satisfying shopping experience and found items you love.We will continue to improve and update our collection with many new products, so please feel free to come back whenever you need anything. And of course, thank you very much for your wonderful 5-star review. Wishing you a fantastic New Year!
Iwona M.
I just received my Chanel bag for Christmas, delivery was fest, the quality of bag is very good. I love that bag I will definitely order again
Reply from ElegousJan 3, 2026
Hello Ms. Iwona, Thank you so much for your wonderful 5-star review. We’re truly happy to hear that the bag arrived in perfect condition and that you’re satisfied with it - that means everything to us. Please enjoy your bag, and feel free to come back to Elegous whenever you’re interested in a new item. Wishing you a very happy and joyful New Year! ✨
Jenny C.
The customer service I got was second to none. Rory was so helpful and responded to all of my questions via text within 24 hours or less. She sent me multiple pics of the products I ordered to ensure I was satisfied before the items even shipped. Admittedly, I haven’t been the easiest shopper but she made my experience so easy.
Reply from ElegousDec 29, 2025
Hello Ms. Jenny, thank you so much for trusting Elegous. We’re truly happy to hear that you had a smooth and satisfying shopping experience - that’s alwasy our goal. Rory is also very glad to have assisted such a wonderful customer like you. Please enjoy your new items, and we look forward to welcoming you back to Elegous whenever you need. 💛✨
Amy Y.
ABSOLUTELY A Scam!!! Do not buy!! Placed an order December 12th. It doesn’t take 15 days to ship! Oh but rest assured it shipped. And I get a notification again today of a different label made. I’ve been told for weeks it’s shipped fed ex was at fault! Pics speak for proof!!! If a company shipped my order they would not need a second label to speed up the first shipping label! Absolutely insane! And now wait until next week. Yeah I’ve been waiting since Dec 12th!!!
Reply from ElegousDec 29, 2025
Hello Ms. Amy Young, I understand that you’re feeling upset and frustrated about the delivery delay, and I’m truly sorry for this inconvenience. Please allow me to clarify the situation. We are absolutely not a scam - you have previously placed an order with Elegous and successfully received your bag as expected. For this order, due to the holiday season, the high volume of shipments and carrier overload have caused delays for many packages, including yours. To help speed things up, we have arranged and provided a second tracking number. The shipment is expected to start moving on Tuesday or Wednesday next week, and you will definitely receive your order after that. We completely understand that any delay, regardless of the reason, is our responsibility, and I sincerely apologize once again. We truly appreciate your patience and kindly ask for a little more time to complete your order properly. Please rest assured that our team is always here to support you. If you have any questions or concerns, don’t hesitate to reach out - we’re more than happy to assist.
Justin F.
Really great quality and fantastic customer service. They kept me updated on the order and shipping the entire time. My wife absolutely loved the purses I got her. I’ll definitely be a return customer.
Reply from ElegousDec 27, 2025
Hello Mr. Justin, Thank you so much for shopping with Elegous and for leaving us such a wonderful review. We’re truly happy to hear that your wife loves the purses you gifted her - that’s incredibly sweet and romantic 😊 We wish her many beautiful and elegant moments with her new bags, and we sincerely hope to have the pleasure of serving you again in the future. Wishing you both a joyful and happy holiday season!
Kathleen M.
I ordered my first bag and the zipper on the inside doesn’t work properly. I reached out and they took wonderful care of me and I got a 2nd bag to replace the defected one. I absolutely love my purses and will order more.
Reply from ElegousDec 25, 2025
Hi Ms. Kathleen, Thank you so much for leaving such a wonderful review. We’re truly happy we had the opportunity to fix the issue and deliver the most perfect bag possible to you. Enjoy your new bag, and please don’t hesitate to come back to Elegous whenever you need. Once again, thank you for choosing and trusting Elegous.
Stephen A.
The product looks great. Very pleased with the service. Unhappy due to the damage to the hand bag box.
Reply from ElegousDec 25, 2025
Hi Ms. Stephen Allen, Thank you so much for sharing your feedback. We’re very happy to hear that you’re satisfied with the bag quality and our service at Elegous. Regarding the damaged box, we sincerely appreciate you bringing this to our attention. We will take this feedback seriously and improve our packaging to ensure stronger, better-quality boxes for future orders so this won’t happen again. We truly hope that when you return to Elegous next time, you’ll have an even better shopping experience. Thank you again for choosing and trusting Elegous. 💖
