Reply from ElegousMar 30, 2026
Hi Ms. Makayla,
First of all, I would like to sincerely apologize for your unsatisfactory experience with Elegous. This is truly not the experience we aim to provide, and we deeply regret any inconvenience caused.
Regarding the odor you mentioned, due to the packaging and enclosed shipping conditions, there may sometimes be a temporary smell. This usually fades after a few days when the items are placed in a well-ventilated area. That said, we truly appreciate your feedback and will continue improving in this aspect.
We always strive to ensure that every detail closely resembles the original version. However, I sincerely apologize that the items did not meet your expectations in terms of quality and packaging.
The reason we offered you a complimentary replacement item (valued up to $459) is because we genuinely want you to have a better experience and feel satisfied with your purchase, while also helping you avoid the inconvenience and high cost of returning the original item.
Regarding the $150 fee, this is intended to partially cover shipping and taxes. However, if you are not comfortable with this, we are absolutely open to discussing and adjusting the solution to better suit your situation.
Customer satisfaction is extremely important to us, and I truly hope we have the opportunity to make things right for you. Our support team will reach out to you directly to further discuss and find the most suitable resolution.
Please rest assured that if your final decision is to proceed with a return or refund, we will fully respect and support that process.
