Poor
Based on 209 reviews
Elgato2.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Elgato is a world-leading provider of audiovisual technology for content creators on all video sharing platforms.Synonymous with quality and performance, Elgato products are either state-of-the-art inventions in their own right, or reimagined technologies designed to revolutionize creative workflows. Software and firmware are frequently updated to keep producers at the cutting edge of their craft. And cross-compatibility delivers a seamless user experience that keeps evolving as the Elgato ecosystem grows.Elgato was founded in 1999. In 2018, Corsair Gaming, Inc., acquired the brand and its employees. Based in Germany and California, Elgato distributes products in over seventy-five countries around the world.
Elgato (elgato.com) has 209 customer reviews on Folks Told, with an average rating of 2.9 out of 5.
209 approved reviews, newest moderated first
Tim P.
They really sell great tools. The stream deck saves me a good amount of time. Well-designed and easy to operate. I can recommend their products.
Reply from ElgatoSep 4, 2025
Glad to hear that you are enjoying your Stream Deck! Thanks for the feedback!
Louise
UPS shipping - beware UK customers. Bought something on Black Friday and had a terrible shipping experience - UPS said they didn't have my flat number but clearly did etc. all their products are sold on Amazon just buy there!
Rico S.
I'm having trouble connecting my elgato telepromter with the elgato facecam pro... Their support isn't helping... Does anyone here can help me? I've done everything, uninstalling the software and re-installing it, re-starting my computer... I don't know what else to do... I wished they had a support phone number... I'm very disappointed at elgato...
Chris Y.
Very impressed with being able to get English speak phone support 24x7. The agent that helped me was very knowledgeable and solved my problem quickly.
Reply from ElgatoSep 4, 2025
Glad we were able to help! Let us know anytime!
François
Quick response to my query!
Reply from ElgatoSep 4, 2025
Glad to hear that we were able to help. Let us know if we might be able to assist again in the future.
Jason K.
I'm currently working on a sizable video digitization project and had been looking at video capture devices from various manufacturers. I'd even ordered one from a high end company that failed miserably. Disheartened, I borrowed a friend's Elgato Video Capture and to my surprise it worked immediately with my ancient Sony VHS-C/S-video transport. Before buying my own though, I contacted Elgato's tech support and was surprised to see an immediate response efficiently answering all of my questions. Of The next day though, Apple in their infinite wisdom decided to issue a new OS for my laptop and the Elgato stopped in its tracks. I contacted their tech support and over the next week was stunned to see a steady stream of updates on them working on, then issuing a functioning beta download that worked well. In fact, I was so pleased I asked to contact their Support Mgr and sent a nice note of thanks. Bottom line is that quality tech support in digital products is crucial and Elgato has earned my trust and respect. I'm looking at buying more of their products because I know they'll stand behind them.
Reply from ElgatoSep 4, 2025
Glad to hear of your experience with our Support. Let us know if we might ever be able to assist again in the future.
Robert W.
Friendly and helpful customer support...
Reply from ElgatoSep 4, 2025
Thanks for the kind words!
Corné
I reported an issue with Video Capture 2.07 crashing with new MacOS Secoia 15.0. This was fixed fairly quickly by Elgato with a beta software solution. I’m very happy with the support.
Reply from ElgatoSep 4, 2025
Glad to hear that we were able to help!
