Poor
Based on 209 reviews
Elgato2.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Elgato is a world-leading provider of audiovisual technology for content creators on all video sharing platforms.Synonymous with quality and performance, Elgato products are either state-of-the-art inventions in their own right, or reimagined technologies designed to revolutionize creative workflows. Software and firmware are frequently updated to keep producers at the cutting edge of their craft. And cross-compatibility delivers a seamless user experience that keeps evolving as the Elgato ecosystem grows.Elgato was founded in 1999. In 2018, Corsair Gaming, Inc., acquired the brand and its employees. Based in Germany and California, Elgato distributes products in over seventy-five countries around the world.
Elgato (elgato.com) has 209 customer reviews on Folks Told, with an average rating of 2.9 out of 5.
209 approved reviews, newest moderated first
Sofus Birk A.
I bought a HD60 S capture card, and when i got the box it was broken from water damage, and the card itself was fully openable into the motherboard. Not a great experience from Elgato, and they have not answered my refund request yet after a week...
Mr T.
Purchased a Wave 3 Mic. Good price and high quality products. Best Digital Mic I have use so far, amazing.
Matt E.
I returned a Key Light with a faulty power supply to Elgato last month. The RMA process was a nightmare and had the least accessible courier outlets possible. That aside, I've been chasing my refund since they received the goods. The customer service is unbelievably slow. They wanted to refund via PayPal (not return to the Company Credit Card used to buy it) but I asked if they could return to bank and they can (easier for our accounting). It's been another week waiting for any refund. I've had to chase yet again today ... only to be told that the bank transfer was "rejected" and could I check my account number again. My account details were correct though. It's glaringly noticeable that no-one contacted me to say that the refund had not gone through. In my view that is despicable, unethical business practice - hence the 1 star review. If we weren't on top of things, we'd have trusted that to happen. Instead, they keep the money and don't say they've still got it!!! How bad is that?! So back now to emailing them once again because I clearly cannot trust them to return money for a faulty product. In contrast, I bought a different Key Light with the exact same fault from Amazon and it was swapped out within 2 days and refunded with a fully working unit. Benchmark that service level Elgato/Corsair.
Ftlcs
I bought a HD60S capture for my nintendo switch, When the card is working its really great, very low latency, good quality stream, but it's always difficult to get it working after shutting it down for many days. You have to unplug and plug everything again in order to make it work.
ItsPozo
I purchased the Elgato Wave 3 Mic, All I could say is that I love it. Not only for my stream but for everyday use. Mostly because of the Wavelink software. Basically its a digital mixer, So I can set levels to all my audio by feeding it through the Wavelink software. I was able to connect it to my StreamElements and it sounds crispy clear. I went ahead and mounted on an arm just to not pick up the clicking of my mechanical keyboard. I would recommend anyone the Wave 3 as it also rules out having to purchase GO-XLR Mixer. This is just the tip of what Elgato has to offer streamers. Also functions well with Steamdeck with functions you can add as well. The Wave3 has a headphone jack on the back to plug in your headphones and have ZERO latency. So you can also hear what your stream hears as well. Great job Elgato! Love your products, cant wait till you make some high resolution streamer Webcams! Thumbs up for a blessed day! But as always here is a contact for customer support if needed ☎ 1-888-726-8134
BittersweetSerenity
I recently launched myself into the gaming live streaming and after reading reviews the Elgato capture cards were the way to go. They offer free software to stream and record your gameplay. Ive been using the capture card now for around 3 months with no issues and I contacted customer services once with a question and it was answered promptly and diligently. I would recommend Elgato both for the hardware, software and customer service. Thank you for your products and for caring!
Noob P.
Bought elgato HD60 S+ but I receved a faulty one. I tried all the instructions given but no luck. I had the HD60 so I guess there is no much setup difference apart from the software. S+ required 4K Capture. I contacted them but they just ignoring you. So will not buy again. Even corsair products I will not buy again from these cowboys. Complaint Ticket: (2001256781)
Zoltan
I'm really not happy. The products are not available in Hungary. They are shipped to Europe. But our country is left out of it. That’s why I don’t even recommend elgato products to my friends. Correspondence is terribly slow. Their response to my email took many days.
