Average
Based on 447 reviews
Etana Custody3.1Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Etana’s industry-leading suite of custody and trade support solutions allows clients to manage global currencies, crypto currencies and digital assets from a secure environment linked to a range of service providers. We reduce counterparty risk, increase capital efficiency, and mobilize assets across venues for exchanges, institutions, investment professionals, and individuals, all the while providing unrivaled security. Our high compliance standards give clients peace of mind, knowing their assets are protected and secure.
Etana Custody (etana.com) has 447 customer reviews on Folks Told, with an average rating of 3.1 out of 5.
447 approved reviews, newest moderated first
KC
Lost 2FA access. Wrote support. Solution offered and implemented in less than an hour. Pretty happy with that response/solution time
Reply from Etana CustodyJul 7, 2021
Hello KC, Thank you for sharing your positive experience. Our support team is diligently working on improving response times. ^JN
Ruth C.
I remitted a different amount versus what I indicated. Wrote to Support. My query was answered pretty fast.
Reply from Etana CustodyJul 1, 2021
Hello Ruth, We appreciate your feedback! ^JN
Peter K.
Speedy response.Much appreciated
Reply from Etana CustodyJun 29, 2021
Hello Peter, Thank you for your review! ^JN
TLng
Took a few days to get verified, but overall the process was very good.
Reply from Etana CustodyJun 29, 2021
Hello TLng, We are glad to hear that you were pleased with the overall process. If there's anything else we can do to help, please let us know! ^JN
Steve P.
I registered with Kraken in March 2021 and was turned over to these yokels for further review. Never heard a word until last week when someone from Etana apologized for the late response but needed a few corrections to the Kraken application. Three months!! I am now approved but if that is how Kraken vets it's applicants, I don't think I'll be doing business with them. Lots of crypto exchanges out there to choose from. Kraken won't be one of them.
Reply from Etana CustodyJun 23, 2021
Hello Steve, We're sorry to hear about your circumstance. We were experiencing a high demand and are constantly improving application times and user experience. Apologies for the delay and we appreciate your patience during this time. If you have any further questions or concerns, our Support team will be glad to assist. Thank you for your understanding. ^JN
Tony C.
Good follow up on my file. Very kind staff. Thank you.
Reply from Etana CustodyJun 22, 2021
Hello Tony, Thank you for your kind review. ^JN
Adiel R.
I made a query about getting 2FA on a new phone and I was impressed by how quickly they responded to my ticket. It was as if it was a live chat. The speed of their response to my emails was impressive.
Reply from Etana CustodyJun 21, 2021
Hello Adiel, Thank you for taking the time to write this review - we appreciate your feedback! ^JN
Frank U.
I typically don't write reviews, but this time I am making an exception. I applied for an account and provided basically every private document you can think of. The fact that my account was not approved, with no reason, and no response from support after opening multiple tickets, is just not right. I don't mind too much that the account was not approved, but what was the reason? what would happen with all the documentation I provided? this concerns me big time and for support to be unresponsive with something so delicate is worrisome to say the least.
Reply from Etana CustodyJun 21, 2021
Hello Frank, Apologies for any inconvenience you have experienced. I have requested additional information through Trustpilot. If you can provide your Ticket # or email associated with your Etana application, we can look into your case. Thank you! ^JN
