Average
Based on 447 reviews
Etana Custody3.1Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Etana’s industry-leading suite of custody and trade support solutions allows clients to manage global currencies, crypto currencies and digital assets from a secure environment linked to a range of service providers. We reduce counterparty risk, increase capital efficiency, and mobilize assets across venues for exchanges, institutions, investment professionals, and individuals, all the while providing unrivaled security. Our high compliance standards give clients peace of mind, knowing their assets are protected and secure.
Etana Custody (etana.com) has 447 customer reviews on Folks Told, with an average rating of 3.1 out of 5.
447 approved reviews, newest moderated first
Abdulkadir M.
Simply no response. I can't login in to my account. Customer service does not exist.
Reply from Etana CustodyAug 20, 2020
Hi Abdulkadir, looking at the ticket history, it looks like this issue has been resolved. We apologize for the delays getting back to you. ^BD
Azdrobia A.
Etana is a horrible company.. 3 days after submitting the needed documents for verification and still didn’t hear from them.. they restrain me from signing in to their platform although I am totally sure of the email and passcode being used.. As a matter of assurance I did reset my pass code and they still block me from signing in.. I sent couple emails and they are ignoring...I dunno how to deal with them
Reply from Etana CustodyAug 20, 2020
Hi Azdrobia, I have requested more information through TrustPilot to look into this. All I need is your email address and I can check the background of this issue. ^BD
Ruslan I.
I have signed up for Etana Custody do transfer money from Kraken. The customer service would ask some silly questions to which I would respond immediately and their average response time was 2 weeks. After 4 months of doing nothing they have requested to re-submit everything all over again (upload documents etc) because it has apparently too old. If you can avoid using Etana - do so.
Reply from Etana CustodyAug 20, 2020
Hi Russian, I have requested additional information through TrustPilot as the name you use here I cannot find in our support system. All I need is an email and we can look into this for you. ^BD
Yuu M.
100% a scam. Nothing more to say
Reply from Etana CustodyAug 20, 2020
Hi Yuu Mei, I have requested information from you through TrustPilot so we can investigate any issues you may have had. ^BD
Lukas
Their compliance asked for information and documents. Once I obtained and provided it to them then they/their bank never finished compliance check nor never asked for any additional information within several months.
Reply from Etana CustodyAug 20, 2020
Thank you for providing information so I could look into this. Some time has passed since this issue and we continue to work with our banking partners to improve transparency and response time. Banking and privacy regulations vary between institutions and countries and there are still cases where the bank will not provide Etana additional information about their decision. We apologize for the inconvenience this caused you. ^BD
Sentry
Etana Custody Ltd is a New Zealand (NZ) Shell Company with no actual employees in NZ. They have previously claimed to be licensed and regulated in NZ, but this is untrue. Given that Etana Custody is unlicensed and unregulated, there is no legal protection for anyone who uses Etana Custody for financial service. Following an investigation, they were forced to admit that they were neither licensed nor regulated in the following published article www. interest.co.nz /business/98363/resurrection-how-etana-custody-ltd-company-whose-ceo-major-shareholder-has-never-been Etana Custody is nothing more than a name that has been registered on the NZ Companies Office Companies register and Financial Service register. Anyone, anywhere in the world can register a company name on the NZ Companies Office register . All you need is an Australian or NZ resident to be listed as a director. There is nothing inherently illegal about registering a name on the NZ Companies Registers without actually operating a company in NZ. It's a known loophole that exists that continues to be exploited. The authorities in NZ are aware of Etana Custody. They were deregistered in 2017, and got themselves back onto the register in 2018. As indicated in the article referred to above, Etana Custody sought legal help from Auckland based lawyers Turner Hopkins to help them stay on the register.
mieles
Useless service, account never verified, can't even delete the account, no customer service, stay away
Reply from Etana CustodyAug 20, 2020
Hi Mieles, I have requested information from you through TrustPilot so we can investigate any issues you may have had. ^BD
