Average
Based on 447 reviews
Etana Custody3.1Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Etana’s industry-leading suite of custody and trade support solutions allows clients to manage global currencies, crypto currencies and digital assets from a secure environment linked to a range of service providers. We reduce counterparty risk, increase capital efficiency, and mobilize assets across venues for exchanges, institutions, investment professionals, and individuals, all the while providing unrivaled security. Our high compliance standards give clients peace of mind, knowing their assets are protected and secure.
Etana Custody (etana.com) has 447 customer reviews on Folks Told, with an average rating of 3.1 out of 5.
447 approved reviews, newest moderated first
Paul le R.
Ticket 42323. Waiting since Christmas for account approval. No reply from the support team yet.
Reply from Etana CustodyJan 4, 2021
Hello Paul, Apologies for any inconvenience you have experienced. An Etana support specialist will be in touch regarding your application shortly. Thank you. ^JN
servaas T.
My first deposit just never arrived on my account. They have a full support team that replies with false promises, they blame my bank for losing the money that arrived on their account. After that became painfully clear, no more reactions. long story short: common thieves.
Reply from Etana CustodyDec 9, 2020
Hello Servass, We appreciate your feedback. I have requested additional information through Trustpilot. If you can provide a ticket number and/or email we can look into this for you. Thank you! ^JN
Sharlene T.
Hello, is the whole support team on holiday?!!! Please rectify ticket 23323 and 23645 immediately. I had no choice but to create one of these tickets to address other tickets that have been pending for a week.
Reply from Etana CustodyNov 16, 2020
Hello Sharlene, we are investigating your case and one of our escalation representatives will reply back through the tickets mentioned shortly. ^JN
Caroline B.
Etana is the most inefficient company ever. How can they manage people's money and being so irresponsible? I feel really guilty after recommending a friend to use Kraken and they ended up with this nightmare called Etana. My friend has been trying to make a simple money transfer from a Singaporean Bank to Etana and it has been simply impossible. AVOID THIS COMPANY IF YOU CAN.
Reply from Etana CustodyNov 16, 2020
Hi Caroline. Thank you for your feedback. I have requested additional information through Trustpilot. If you can provide a ticket number and/or email we can look into this for you. ^JN
Robert G.
Fed up with Etana. Issues every time o have to use it via Kraken. Still waiting for an explanation as to why a withdrawal I made over 3 weeks ago never arrived in my bank account, and they say got returned. They’ll just reply to you saying they are looking into it for 2 weeks solid and never contact you with information. Essentially they have my money, and as far as I can see aren’t giving it to me. Oh and they have charged me 35 GBP for the failed transaction. Ticket number 14342
Reply from Etana CustodyNov 10, 2020
Hello Robert, I can see that the ticket you submitted was resolved. If you have any further questions or concerns, our Support team will be happy to answer any you may have. Thank you.
Andrey B.
I wrote a ticket #14205 - replied with a stupid answer that they would look at it but did nothing else - it's just a terrible company write about 3-5 days of enrollment - and enroll in 15 days - cool speed is just super
Reply from Etana CustodySep 28, 2020
Hi Andrey, one of our escalation representatives will reach out directly today to you so you will also have their contact information for the future. ^BD
Andrey B.
terrible system - 1. technical support is responsible for a very long time ( you can answer in a week ) and then either basic or stupid answer 2. SEPA Deposit usually done in 1 max 2 days but they have 3-5 days that is simply a lie 3. Sent Deposit a large amount - support only replied after a week saying that you have error deposit and the money will come back in the end, the money is not returned generally a terrible system - run from her Ticket ID 13767 Ticket ID 12521
Reply from Etana CustodySep 22, 2020
Hi Andrey, I have requested additional information through Trustpilot. If you can provide a ticket number and/or email we can look into this for you. ^BD
Svetlana Ž.
Etana Team Please provide answer on ticket 13575 I am waiting my deposit more that 10 days. Does it mean that you have stolen my money?
Reply from Etana CustodySep 22, 2020
Hi Svetlana, from time to time wires can be delayed by the banks for reasons out of our control. That being said, 10 days is longer than usual. I have alerted our finance team and you will have a reply through that ticket number today. ^BD
