Average
Based on 447 reviews
Etana Custody3.1Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Etana’s industry-leading suite of custody and trade support solutions allows clients to manage global currencies, crypto currencies and digital assets from a secure environment linked to a range of service providers. We reduce counterparty risk, increase capital efficiency, and mobilize assets across venues for exchanges, institutions, investment professionals, and individuals, all the while providing unrivaled security. Our high compliance standards give clients peace of mind, knowing their assets are protected and secure.
Etana Custody (etana.com) has 447 customer reviews on Folks Told, with an average rating of 3.1 out of 5.
447 approved reviews, newest moderated first
MrLemitch747
Waiting for months for account approval Ticket #179307
Reply from Etana CustodyMay 4, 2021
Hello MrLemitch747, We have escalated our case to a support specialist and they will reach out to you shortly via Ticket # provided above. Thank you for your patience and understanding. ^JN
Carl W.
I have been waiting a long time for my account to be setup. Can someone expect this process? Tickets 164845 and 187446.
Reply from Etana CustodyMay 4, 2021
Hello Carl, Thank you for providing your contact information. We have escalated your case to one of our Support Specialists. Please keep an eye out for a message regarding your application. Thanks again for your patience! ^JN
Senthil Nathan Thirugnana S.
Snails move faster It’s interstate that my account was escalated to a specialist to take care. However the specialist has been too busy to even respond after 3 weeks.
Reply from Etana CustodyMay 3, 2021
Hello Senthil, Apologies for the delay in response. We have escalated your case and you should expect a response shortly. Thank you for your extended patience! ^JN
Emeric
Disappointed at how slow the verification process is taking. Still have not heard anything from Etana after posting a ticket (#194388). Hope they can speed things up.
Reply from Etana CustodyApr 29, 2021
Hello Emeric, Your ticket # has been escalated to our Support team. We are experiencing high demand and volume of applications. Please lookout for a message from a support specialist regarding your application shortly. Thank you!
Adnan
I have been waiting for my account verification for more than 2 weeks now and have already raised 2 tickets, but have not received any response. Ticket number 191960 and ticket number 191957
Reply from Etana CustodyApr 29, 2021
Hello Adnan, We greatly appreciate your patience during this time of high demand. We have escalated our ticket # to a support specialist. Thank you. ^JN
Andy
Response process a little slower than I would have wished for but with a little patience everything was resolved.
Reply from Etana CustodyApr 29, 2021
Andy, Thank you for your honest review and we appreciate your feedback! ^JN
Stefano
I am a Kraken customer and It is almost a month I applied to open an account and still not a response. I also open 2 tickets of complaint and the same no response.
Reply from Etana CustodyApr 29, 2021
Stefano, I have requested additional information through Trustpilot. If you can provide your Ticket # or email associated with your Etana application, we can escalate your case. Thank you for your extended patience! ^JN
hoppi H.
I'm wondering if it's a joke... Waiting for account verification since march 13th (ticket 134712), as kraken force us to use this service. Knowing that we're talking about a company that will "care" about my money, i'm a little scared for the future...
Reply from Etana CustodyApr 29, 2021
Hello Hoppi, Thank you for providing your contact information. We have escalated your case to one of our Support Specialists, and they will reach out directly to you shortly via the ticket ID provided above! We appreciate your patience. ^JN
