Excellent
Based on 749 reviews
Exceptional Villas5.0Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Exceptional Villas is a luxury villa rental company, founded in 1992, specializing in luxury villas and tailor-made vacations.We believe an exceptional vacation is about more than a beautiful villa. It is about expert advice, personalized service and knowing that every detail is taken care of. Our Villa Specialists have first-hand knowledge of the villas and destinations they represent, allowing us to match each guest with the right property.What sets us apart: 3,800+ handpicked villas worldwide Personally inspected villas, visited by our Villa Specialists Destination experts with genuine first-hand knowledge Personalized service from your first enquiry through to your return home Complimentary concierge service, tailored to your individual needs Best Rate Guarantee across our villa collectionWe do not take a one-size-fits-all approach. We take the time to understand what matters to you and create a vacation around your requirements.Our attention to detail is what makes the difference. From finding the perfect villa to arranging private chefs, airport transfers, experiences and special celebrations, our team is here to make every part of your vacation effortless.Discover your next exceptional escape and view all our villas.
Exceptional Villas (exceptionalvillas.com) has 749 customer reviews on Folks Told, with an average rating of 5.0 out of 5.
749 approved reviews, newest moderated first
Amanda C.
Great communication! Very easy and quick responses regarding all my questions! Great experience overall and already plan to use them again next year.
Reply from Exceptional VillasJun 28, 2024
Dear Amanda, Thank you so much for your great review. We're delighted that you enjoyed your stay in St Martin, and we look forward to assisting with your next vacation. Warm regards, Noreen, Niamh and the Exceptional Villas team
Latisha T.
From start to finish I received exceptional service with booking Everything Nice by The Sea- Jamaica! Noreen and Gwladys were truly amazing! They were very prompt in responding to all emails and answering all questions. I will definitely be booking with EV from now on. Thank you!!
Reply from Exceptional VillasJun 26, 2024
Dear Latisha, Thank you very much for sharing these kind words. We're delighted to hear that you are happy with your booking experience so far. Have a wonderful time away! Warm regards, Noreen, Gwladys and the Exceptional Villas team
Carie A.
The team at Exceptional Villas is always responsive and understands their client's needs. No question is too small or a bother to them. Every request is handled efficiently and professionally. EV knows how important our trip is too us and they really work hard to get it all right. Their recommended on island partners and excursion vendors are always top notch. I trust them with everything! For our recent trip to Turks and Caicos Marianne was absolutely fabulous to work with. Lastly, the EV App is a.really nice feature. Thanks EV! Looking forward to the next trip!
Reply from Exceptional VillasJun 24, 2024
Dear Carie, Many thanks for your wonderful review. We were delighted to assist with your vacation planning once again and we thank you for your continued support. Wishing you a fabulous time in Turks and Caicos. Warm regards, Marianne, Elaine and the Exceptional Villas team
Gregory
While the property was really nice, with a great view of the Matterhorn from the balcony, not every amenity promised was actually delivered. The promised combo washer/dryer on the premises did not function correctly. Management offered the use of a machine in another location, but being on vacation, hauling laundry back and forth would have been a huge inconvenience. Exceptional Villas has replied that the equipment was operating correctly; however, I will state that after MANY attempts, the laundry NEVER came out dry, it was always wet when removed.
Reply from Exceptional VillasJun 24, 2024
Dear Gregory, Thank you so much for your valuable feedback. We are sorry to hear that you encountered issues with the washer/dryer during your stay. Further investigation indicates that the appliance was working correctly, though the combo machines do work differently from the individual ones, and can take longer. We're very pleased to hear that the Matterhorn view was a highlight however, and hope your enjoyed your mountain break regardless of the inconvenience you experienced. Warm regards, Julie, Aoife and the Exceptional Villas team.
customer
The villa was more beautiful than the photos. The floor plan was perfect. Sitting on the porch or balcony was peaceful and had an incredible view. Having a washer and dryer is essential. Pricilla and Mina were friendly, helpful and made the stay easy. Marianne was delightful to plan with for the trip. The airport is the only difficult part of the vacation.....long long lines, inefficient staff and poor air-conditioning. Great company to book with.
Reply from Exceptional VillasJun 19, 2024
We are so pleased to hear that your holiday was a great success! Thank you for your valuable feedback - we'll be sure to forward your kind comments to the team. We hope to welcome you back again soon! Warm regards, Marianne, Elaine and the Exceptional Villas team.
Pam
Communication is awesome, Elaine and the team have been very thorough and extremely helpful since i have 16 guests total to organize our trip. Thank you so much Exceptional Villas and Elaine, Arianna and Tania.
Reply from Exceptional VillasJun 19, 2024
Dear Pam, Thank you so much for this lovely review. We were delighted to assist with your holiday planning, and wish you a fabulous time in Italy. Warm regards, Elaine, Paul and the Exceptional Villas team.
Jasper F.
The Beach Shack was exactly what we were looking for as a honeymoon spot. The villa manager was great and was very helpful suggesting restaurants to try.
Reply from Exceptional VillasJun 14, 2024
Hi Jasper, Thank you so much for your lovely review - we're delighted you chose to book your special occasion with Exceptional Villas. Warm Regards, Marianne, Elaine and the Exceptional Villas team.
John B.
The folks at Exceptional Villas were very responsive and great to work with, and our villa, Mary Jane, was even better than advertised. The four master bedrooms were perfect for my family - all having large, nice en-suite bathrooms that don't really appear in the pictures of the villa. All aspects of the villa met or exceeded our expectations. The view from the swim/patio deck, and the villa itself, is spectacular and the beaches were beautiful and private. The housekeepers visit every other day and they did a thorough job. Would definitely not hesitate to work with Exceptional Villas again if the opportunity arises.
Reply from Exceptional VillasJun 13, 2024
Dear John, Thank you so much for your great review and valuable feedback on the villa. We're delighted that you enjoyed your stay in Turks and Caicos Warm regards, Marianne, Gwladys and the Exceptional Villas team
