Excellent
Based on 749 reviews
Exceptional Villas5.0Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Exceptional Villas is a luxury villa rental company, founded in 1992, specializing in luxury villas and tailor-made vacations.We believe an exceptional vacation is about more than a beautiful villa. It is about expert advice, personalized service and knowing that every detail is taken care of. Our Villa Specialists have first-hand knowledge of the villas and destinations they represent, allowing us to match each guest with the right property.What sets us apart: 3,800+ handpicked villas worldwide Personally inspected villas, visited by our Villa Specialists Destination experts with genuine first-hand knowledge Personalized service from your first enquiry through to your return home Complimentary concierge service, tailored to your individual needs Best Rate Guarantee across our villa collectionWe do not take a one-size-fits-all approach. We take the time to understand what matters to you and create a vacation around your requirements.Our attention to detail is what makes the difference. From finding the perfect villa to arranging private chefs, airport transfers, experiences and special celebrations, our team is here to make every part of your vacation effortless.Discover your next exceptional escape and view all our villas.
Exceptional Villas (exceptionalvillas.com) has 749 customer reviews on Folks Told, with an average rating of 5.0 out of 5.
749 approved reviews, newest moderated first
David S.
The entire process was seamless !
Reply from Exceptional VillasDec 16, 2024
Dear David, Thank you very much for sharing this review. We're delighted to hear that you are happy with your Exceptional experience so far. Have a wonderful time away! Warm regards, Noreen, Paul and the Exceptional Villas team
Rania
The Exceptional Villas staff is super attentive, responsive, and patient. The booking process was a breeze and they were helpful with finding outside sources like a cocktail making class and driver. Highly recommend booking with them!
Reply from Exceptional VillasDec 2, 2024
Hi Rania, Thank you for taking the time to share your feedback. We're delighted to hear that your holiday planning has been made so easy. We hope you have a fantastic vacation! Warm regards, Noreen, Aoife and the Exceptional Villas team
Kamry G.
Excellent pre-arrival concierge services! Mary was very communicative about updates to our itinerary and followed up with reminders regularly. I had no worries that everything would be set up and on schedule because of her diligence. Most of our issues with our villa came once we arrived; we communicated them to our property manager as they arised and they were mostly fixed. The wifi wasn't working and the property manager/staff had to bring in a new router/network for our stay. Wifi was strongest downstairs and practically non-existent once upstairs. Next, the hot water heater hadn't been turned on for the property, and most of us had to take lukewarm to cold showers that first night. We notified the property manager the next morning and in her response, she indicated the owner had *just* turned on the heater. When first meeting the property manager, she communicated that if we needed ANYTHING to call or message her on Whatsapp. We decided to schedule our taxis to dining reservations and excursions through her. Friday night, however, she was completely unresponsive, causing us to have to walk 30 minutes to the entrance of the gated community we were staying to hail taxis for our dinner reservation. We ended up being 30 minutes late to dinner as a result and the property manager didn't apologize or have an explanation for her unresponsiveness other than "I was unavailable" when asked about what happened. A final minor issue was the presence of millipedes on the ground floor, especially at night. We attempted to relocate them outside humanely but they were hard to avoid. We knew to expect a critter every now and then due to the environment, but these were annoying and gross. Overall, we enjoyed our experience with Exceptional Villas and inconveniences were minor and often quickly resolved.
Reply from Exceptional VillasNov 15, 2024
Dear Kamry, Thank you for your feedback. We truly appreciate your kind words about Mary and our pre-arrival concierge services! We're delighted that her attentive planning helped you feel prepared and at ease before your trip. We’re sorry to hear about the issues you experienced after arrival. Please know that Exceptional Villas was not aware of these concerns during your stay; had we known, we would have done everything possible to assist. We truly appreciate your feedback and will be sharing it with the local property management team in Mexico to ensure these areas are improved for future guests. Thank you again for choosing Exceptional Villas, and we look forward to welcoming you back for an even better stay in the future! Warm regards, Mary and the Exceptional Villas team.
Michelle P R.
Your company was professional in every manner. What more can anyone say?
Reply from Exceptional VillasNov 11, 2024
Dear Michelle, Thank you so much for your kind review. We're delighted to hear your feedback and we wish you a wonderful time in Barbados! Warm regards, Yvonne, Julie and the Exceptional Villas team
Simon B.
I couldn't have had a more helpful and easy experience with Exceptional Villas.(so far!) I think I've exchanged over 50 Email requests,all answered promptly and effectively. Nothing seemed to much trouble and I felt like I was being dealt with personally. I would have no hesitation recommending them or using them again, Special mention to Rowena who's been a superstar 🌟, Thanks again,
Reply from Exceptional VillasOct 31, 2024
Thank you Simon for your kind review. We are so pleased to hear this wonderful feedback. Hope you have a fabulous trip.
Christine D.
Super responsive and very helpful.
Reply from Exceptional VillasOct 29, 2024
Thank you for your review Christine. We hope you have a wonderful vacation. Warm regards, Thais, Noreen and all the team at Exceptional Villas.
Brent W.
From the first inquiry about booking with them up to the week of our departure, communication was absolutely wonderful. This is a true 5 star experience when you book through Exceptional Villas. They take care of all reservations from restaurants to the rental car. We will absolutely utilize them in the future as they make taking a vacation very easy. My wife and I could not be happier!
Reply from Exceptional VillasOct 2, 2024
Hi Brent, Thank you for taking the time to share this feedback. We're thrilled to hear that your vacation planning has been so positive. We hope you have a wonderful holiday! Warm regards, Marianne, Elaine and the Exceptional Villas team
Joe D.
The short response time to inquiries and requests.
Reply from Exceptional VillasSep 3, 2024
Thank you for your kind review. It was our pleasure to assist with your trip to Italy, and we hope to welcome you back again soon. Warm regards, Paul, Elaine and the Exceptional Villas team
