Excellent
Based on 749 reviews
Exceptional Villas5.0Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Exceptional Villas is a luxury villa rental company, founded in 1992, specializing in luxury villas and tailor-made vacations.We believe an exceptional vacation is about more than a beautiful villa. It is about expert advice, personalized service and knowing that every detail is taken care of. Our Villa Specialists have first-hand knowledge of the villas and destinations they represent, allowing us to match each guest with the right property.What sets us apart: 3,800+ handpicked villas worldwide Personally inspected villas, visited by our Villa Specialists Destination experts with genuine first-hand knowledge Personalized service from your first enquiry through to your return home Complimentary concierge service, tailored to your individual needs Best Rate Guarantee across our villa collectionWe do not take a one-size-fits-all approach. We take the time to understand what matters to you and create a vacation around your requirements.Our attention to detail is what makes the difference. From finding the perfect villa to arranging private chefs, airport transfers, experiences and special celebrations, our team is here to make every part of your vacation effortless.Discover your next exceptional escape and view all our villas.
Exceptional Villas (exceptionalvillas.com) has 749 customer reviews on Folks Told, with an average rating of 5.0 out of 5.
749 approved reviews, newest moderated first
Nicole W.
Good company to book holiday with, always replied promptly to emails
Reply from Exceptional VillasJul 18, 2025
Many thanks for your lovely review, Nicole. It was our pleasure to assist with your trip to Barbados, and we hope you have a wonderful time! Warm regards, Marianne, Yvonne and the Exceptional Villas team
Jennifer S.
Noreen has been so helpful and knowledgeable throughout the process. We appreciate the quick turn around time on responses and answers to our questions. Thank you!
Reply from Exceptional VillasJul 4, 2025
Thank you so much for your lovely review Jennifer. We're delighted to hear that you have had a great experience so far! Warm regards, Noreen, Alannah and all the team at Exceptional Villas.
Gretchen L.
Our experience with Exceptional Villas has been nothing but first class!! We’re so thankful to have found them!!❤️
Reply from Exceptional VillasJul 4, 2025
Many thanks for your great review Gretchen. We hope you have a wonderful vacation in Barbados. Warm regards, Yvonne, Marianne and all the team at Exceptional Villas.
Lindsay S.
From my first outreach inquiring about our trip, thru booking and ongoing questions all the people I worked with have been beyond amazing and responsive. It made this entire experience amazing and comfortable with planning a trip. I cannot say enough great things about everyone I’ve been in contact with. We leave 7/5 and I feel so confident and comfortable as we are ready to go. It’s such a relief to have this help and to get responses and help immediately. We will definitely refer friends and family and use again
Reply from Exceptional VillasJul 1, 2025
Many thanks for your great review Lindsay. It was our pleasure to assist with your holiday planning, and we wish you a wonderful time in BVI. Warm regards, Elaine, Alannah and the Exceptional Villas team
Becca W.
DO NOT BOOK WITH EXCEPTIONAL VILLAS – MISLEADING, UNHELPFUL, AND INDIFFERENT TO SAFETY We booked Little Bay View House through Exceptional Villas, and it turned out to be one of the worst travel experiences we’ve ever had. The property was dangerous, dirty, and completely misrepresented — and to make matters worse, Exceptional Villas, and specifically our contact Gwladys, were utterly unhelpful when we needed support the most. We stayed only one night, and even that was too long. I was injured when a bathroom door collapsed on me — a shocking and serious safety issue. The home was filthy, with cheap, flimsy furniture that was barely usable. I’m only 5 feet tall and 100 lbs, and even I felt like the chairs and beds were made for children. The property was also not secure — you couldn’t lock both sides of the “villa,” and the advertised “beach access” was a complete lie. The listing was full of misleading information. When we contacted Gwladys at Exceptional Villas for help, she showed zero empathy or accountability. Despite the injury, the unsafe conditions, and false advertising, we were met with dismissive replies and no attempt to resolve anything. They refused to offer a refund, refused to take any responsibility, and made it clear they could not care less. Exceptional Villas is anything but exceptional. Their customer service is nonexistent, their listings are deceptive, and they abandon clients the moment there's a problem. We felt scammed, unsafe, and ignored. Save yourself the risk — book with a company that actually supports their clients and vets their properties. **Since I can’t reply to your comment: the “partial” refund wasn’t even 1/3 of the cost of what we paid when we only stayed one miserable night AND it was issued to us then taken BACK. FRAUD and MISLEADING
Reply from Exceptional VillasJun 26, 2025
Dear Becca, We are truly disappointed to hear about your dissatisfaction with your stay at Little Bay View House. We sincerely regret that the villa did not meet your expectations and that you had a less than enjoyable experience. Regarding the refund, we worked tirelessly with the property owner to secure a refund for you. While we were unable to obtain a full refund, we did manage to secure a partial refund in recognition of the issues you faced. This was communicated to you in previous emails, and we hope you understand the efforts we put in to resolve the matter. To confirm, the partial refund you received was not taken back from you. This was issued to you on 18 April 2025 and it is not possible for us to take this back. We have had many guests stay at this villa and, like others, they have expressed how much they loved it. After reading your review, Gwladys personally visited the villa to investigate the concerns raised. We can confidently assure you that the villa was not dirty, and it is not misrepresented in any way on our site. Regarding the beach access, we acknowledge that the villa does not have private beach access, as initially stated in our listing, and we apologize for any confusion this may have caused. However, all other information provided on our website is accurate. During the booking process, Gwladys recommended several villas to you, and you specifically chose this one, indicating your preference and excitement to book it. We are sorry to hear that the bathroom door issue caused you concern. As explained, it is a sliding door, which requires a different method of use than a typical push door. We understand there was a separate issue with the front door, which was in the process of being addressed before you left the villa. Unfortunately, we were not made aware of the situation until after your departure, and therefore, we were unable to assist in resolving the issue for you. We value your feedback, and we take all guest concerns seriously. Your experience was not what we strive to provide, and we will continue to improve our services to ensure all our guests have exceptional stays. Warm regards, Sean
Carola
The Villa is spacious and gorgeous, with an ocean view over the infinity pool, nice evening lighting, comfortable rooms. The staff was truly magnificent, creating beautiful and delicious meals according to our preferences, lovely drinks, both cocktails and mocktails. We wouldn't hesitate to recommend it, or to stay again. There were 13 of us, and every person was delighted. Exceptional Villas also did an excellent job of preparing us for the experience, always available to answer questions and provide guidance for our time in Puerto Vallarta
Reply from Exceptional VillasJun 23, 2025
Thank you very much for your positive feedback Carola. We're so pleased to hear that you had a great time in Mexico. Warm regards, Mary, Paul and all the team at Exceptional Villas.
Markowski, Angela S. R.
My experience has been nothing short of excellent. All questions were answered very timely and went above and beyond with helpful suggestions and guidance.
Reply from Exceptional VillasJun 23, 2025
Thank you so much for your great review Angela. It was our pleasure to assist with your vacation to the Cayman Islands, and we hope to welcome you back again soon. Warm regards, Mary, Thais and the Exceptional Villas team
Mrs T.
Noreen has been brilliant. Absolute dream of a process with all questions answered and everything organised. Super efficient and happily recommend.
Reply from Exceptional VillasJun 19, 2025
Many thanks for your fabulous review. It was our pleasure to assist with your trip to Antigua, and we hope you have a wonderful time! Warm regards, Noreen, Thais and the Exceptional Villas team
