Express ScriptsReviews of expressscripts.com

It took much too long to receive my medication. My Dr submitted a new prescription on March 21 and I did not get it in the mail until April 1. Fortunately I had a backup, but that could have been a critical situation. They use DHL for shipping, which I didn't even know was still in business. Last year my RX plan used CVS mail order pharmacy, which I was very happy with, I never waited more that 3 days for meds to arrive.

After my insurance company changed from the CVS Caremark for home delivery to Express Scripts, it has been over 60 days and still have not received my scripts. I am so glad that I had extra from a mistake with the prior mail order service,

Terrible. They will just not deliver your medication, when you call to report this they refuse to do a single thing to track it down and get it to you, and refuse to send a replacement until 30 days has passed. It should go without saying that 30 days, plus an additional shipping period, is an unacceptable amount of time to wait for necessary medication, yet this has happened twice now with two different meds. My insurance company used to run its own home delivery pharmacy with good service, but it has gone so far downhill since Express Scripts took over that I am looking to switch.

Horrible, the service of the reps at Accredo. If i could give zero stars, that still wouldn't be correct for the service I've received.

I have yet to get an order from there that didn't involve some sort of screw up and me having to call them multiple times. I have one medication I depend on that is hard to get so I am stuck with them. Last month it took 5 phone calls and arrived 23 days after I ordered it, and 10 days after I had run out. This month they cancelled my meds bcz they didn't have the generic (but the DID have the brand). No phone call. Nothing. After finally getting it resubmitted they said they needed 5 additional business days to fill it. That was 8 days ago. Express Scripts causes me so much stress every month! They have no idea what they are doing.

Simply put they want to kill the people. Can't get a prescription in a timely manner, over charges for copay, won't acknowledge when an order is cancelled and won't acknowledge requests in change to customer profile. STAY AWAY.

I was provided inconsistent information. The information changed with each person with whom I spoke. I later learned the first person had not submitted the prior authorization. I later learned from a supervisor that a prior authorization submission to the physician was not necessary. She said it could be done immediately by agent inputting certain information to which a response is immediate. In this case it was a denial after several phone calls to them and me contacting the doctor multiple times. It was a waste of time for all involved.

For five years, I have been on the same medication dose and frequency. Every time I have to order my medication there is a delay. It almost seems like resistance, because the delays are getting longer and longer. I am terrified of running out of medication each and every time. This time it was going to be a month or more until I once again responded with anger. I hate this path, plus it makes my blood pressure go to levels that put me in bed. Express Scripts needs a new process or better yet go back to your original process of 6 to 10 years ago. As of now, your company gets an F. Why would you put an automatic hold of two weeks on a prescription then another two weeks plus to proces and mail. I have immersed myself in your process so that I could comply with all your rules. What are you doing wrong? Where are you coming up short and how can you do better. What can I do, short of calling my attorney?