Richard C.
I asked if your product worked with…
I asked if your product worked with astigmatism , I was told yes so I purchased your product, What I was not told it is limited to about a 3 astigmatism and I am a 4 astigmatism so it did not work for me it was just a waste of money and time
Reply from EyeQueAug 10, 2022
Hello Richard, Thank you for your feedback; any review helps us improve our product and processes. One of our agents did reach out to you when your results were inconsistent to help you better understand your testing. With only three tests and a wide spread of results, a suitable set of EyeGlass Numbers cannot be generated for you. This is what prompted support to reach out. Our devices can support up to -5.00 Diopters of CYL, but the results can start to vary the closer to our range limit your testing needs are. Our limitations are listed on the store page for the VisionCheck as well as on the Amazon store page for the device. Please reach out to our support team so we can further help you with your results.




