EyeQueReviews of eyeque.com

Reply from EyeQueJul 13, 2022

Hello Brandon, Thank you for your review! Per your conversation with one of our agents, we would send a replacement after we have received the defective device. We do apologize if you did not receive a return label to utilize. It may have been a possibility that the return label was buried in your inbox, or perhaps landed in your spam folder. Another one of our agents has contacted you to ensure that everything has been situated.

Reply from EyeQueJul 12, 2022

Hello Elizabeth, We are very happy to hear that your new glasses are working well for you! If you need any future assistance, please feel free to reach out to our support team again at [email protected]. Hope you have a great rest of your week!

Reply from EyeQueJul 5, 2022

Hello Cheryl, Thank you for taking the time to leave us a review. We are sorry to learn that the VisionCheck did not work for you. It does take some time for your vision to stabilize after cataract surgery, so we can understand the frustration you must have experienced trying to focus while doing the test. Hopefully in the future you can revisit and give our products another try.

Reply from EyeQueJul 5, 2022

Hello Larry, Thank you for your review. It is great to hear that your EyeGlass Numbers (EGN) worked well for you! We realize that our tests do require some time to complete, but it is important to have multiple tests to ensure there is a level of consistency with your results before EGNs are generated. We also appreciate you stressing the importance of maintaining regular eye exams with a doctor - we mention this in our website as well. Eye health is just as important, if not more, than obtaining vision correction alone. We'll be sure to share your comments with our developers in an effort to help improve the test process. Have a great day!

Reply from EyeQueJun 29, 2022

Hello Tonya, We appreciate your feedback regarding your experience with our support team. It was a pleasure helping you throughout the entire process. You are more than welcome to contact us again, should you need any future assistance. Hope you have a great rest of your day!

Reply from EyeQueJun 27, 2022

Hello Kimberly, Thank you for your review! We are happy to have been able to help with your inquiry. Should any other questions arise, feel free to contact us again.

Reply from EyeQueJun 27, 2022

Hello Hamid, We appreciate your review. One of our agents has reached out to help troubleshoot the issue regarding your results. Thank you for your patience and understanding.