Average
Based on 1,153 reviews
EyeQue3.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
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EyeQue (eyeque.com) has 1,153 customer reviews on Folks Told, with an average rating of 3.9 out of 5.
1,153 approved reviews, newest moderated first
Cherisa R.
Excellent service from the beginning to the end. Denzel deserves a raise and I'm not talkin about platform shoes haahah
Reply from EyeQueJun 22, 2022
Hello Cherisa, We are pleased to hear about your positive experience with our support team. You are more than welcome to reach out to us again if you need any future assistance. Hope you have a great rest of your day!
Nancy
Denzel did a great job offering support. He did not assume that I was doing something wrong, and when we got disconnected he verified that we were connected again. I appreciate the type of assistance he offered.
MK
We got it for an 88 year old person who could not use it but when contacted customer support He was very helpful to arrange for a return. I really wish it would be useful for old people with easier tips to use .
brian
Denzel was awesome . Initially ,I was unsure that i might be using the vision tracker incorrectly and producing the wrong eyeglass numbers . Denzel was reassuring and guided me through that initial phase and i have ordered a perfect vision pair of eyeglasses.
Reply from EyeQueJun 6, 2022
Hello Brian, We are happy that your new set of glasses work well for you! It was truly a pleasure helping you every step of the way. Should you require any future assistance, please do not hesitate to contact our support team again. Hope you have a great rest of your day!
Henry
All my questions were answered in a friendly and professional manner. I am very pleased with the support!
Michael M.
I wasn't sure what to expect regarding support for this product. I bought it on a whim to keep track of where my eyes are, since ophthalmologists tend to work for eyewear-selling companies, so if my prescription is the same, they're not going to sell any eyewear. I had an issue with the app, asked for help, and got some great support, including some tips on how my specific numbers could be better refined. Very helpful.
Reply from EyeQueMay 31, 2022
Hello Michael! We are happy to know that you were pleased with the support you received - it is our pleasure! We appreciate your support, and please feel free to reach out again with any questions that may arise. Have a great day!
Angela
I am still amazed at how accurate EyeQue is!! I now have new glasses with my new numbers and I can see the world again! I highly recommend this company!!
Reply from EyeQueMay 20, 2022
Hello Angela! Thank you for your review. We are extremely happy to hear that you are seeing crystal clear with your new glasses! Hope you have a great rest of your day.
Alex K.
Had issue with shipping. Was resolved quickly and professionally.
