Average
Based on 1,153 reviews
EyeQue3.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Home | Vision Test From Home | EyeQue
EyeQue (eyeque.com) has 1,153 customer reviews on Folks Told, with an average rating of 3.9 out of 5.
1,153 approved reviews, newest moderated first
Michael M.
Used EYEQUE to get prescription. Ordered glasses online. Can't see with them at all
Reply from EyeQueMar 3, 2022
Hello Michael, Thank you for your honest feedback. A support agent will reach out to provide further assistance.
Larry
I did’nt rate 5 star yet because we are still using this resource. I am very satisfied using Eyeque hopefully getting new glasses as a result. Thank you
Reply from EyeQueMar 2, 2022
Hi Larry, We are glad you are giving our device a try! If you have any questions or concerns, please reach out to [email protected].
Alison J.
Bought it. It didn't work for me. Returned it. Had to contact then 4 times to finally get a refund. And now they keep sending requests for a rating... which I give. Then it comes again. Sigh.
Reply from EyeQueMar 1, 2022
Hello Alison. We appreciate your feedback and understand your frustration. Each ticket that is sent or any communication our customer provides us does result in a feedback survey. However, responding to just one of them will suffice. We will have our team look into our survey format and frequency of delivery. Thank you for your patience!
Gilad A.
I really love this product! used it for over a year now, ordered several pairs of glasses based on the prescription and they were spot on.
David K.
Gentlemen, I was looking for a reliable tool to provide eye care to remote communities. I am dissapointed that the VisionCheck did not provide accurate results. The lens kit still is the gold standard. Regards, David Krull
Reply from EyeQueFeb 28, 2022
Hi David, We apologize for the inconvenience. A customer support agent will be reaching out to you shortly.
Edward M.
I didn't understand NVADD fully and the glass that I received is really nice for distance, it is very clear.
Reply from EyeQueFeb 28, 2022
Hello Edward, Thank you for providing us with your review. We appreciate you reaching out to our support team, allowing us to clarify the specific uses of our measurements. We are delighted to learn that your glasses you ordered using your EyeGlass Number (EGN) worked well for you! Please feel free to contact us with any other questions. Have a great day!
Andrey G.
I was skeptical as to how well it worked, but it was really good for me. I knew my prescription needed a slight adjustment and the EyeQueue gave me numbers that were close but not the same as my previous one. After I ordered the glasses they are definitely better. So it worked really well.
Reply from EyeQueFeb 28, 2022
Hi Andrey, We are glad you had a great experience with our products, and were able to get accurate EGNs. Thank you so much for your review! Have a great weekend!
Thomas R.
Excellent system. Fairly easy to use, seems to be very high accuracy. My prescription changed only slightly, yet the try on glasses and lenses made with the prescription improved distance vision such that signs slightly blurred at a distance with old prescription were now crisp and clear. Highly recommend!
