E-Z Test Pool SuppliesReviews of eztestpools.com

BUYER BEWARE!! Ordered product July 19th, now August 5th, my credit card was charged(over $250). NEVER received product. Called MANY times talked with a person 2-3 times out of 10? times. NO RESPONSE. DO NOT ORDER FROM THIS COMPANY!

EZ Test Pool supply is nothing more than a Website that manages transactions of purchases from their customers. I bought a Dolphin Wave 100 commercial from them with an understanding of four payments with ZERO interest. The unit arrived and financing was somehow assigned and approved through Affirm at 34% interest without my approval. When I heard this E-Z Test Pool told me I could return the unit at a 20% restocking fee and I PAY return shipping. They misled me and put me in a position where I had to spend $1000 to return a $4000 purchase I made. They could not justify how I went from Zero interest payments to 34% through Affirm. Because interest went from zero to 34% I would have had to spend $1000 to return the unit. (That's Bait and Switch) In all fairness they waived the 20% restocking fee but still insisted I pay for shipping if I disagreed with the 34% interest that came from no-where without my knowledge. I should have been told interest would be 34% instead of zero as promised when I made the purchase. When I realized what was going on I immediately PAID IN FULL to stop the interest bleeding. In three days, interest compounded daily, I ended up paying over $100 in interest. Buyers be aware and stay away!

Be forewarned that if you have to return anything to them, you have to pay for return shipping and a 20% restocking fee. We were given an updated product number on a part we needed to replace so that we could order a replacement. The picture on their site looked just like our part. We received the wrong part which arrived after a "delayed" shipping. So, just be aware of this if you get the wrong part or the part is not what you thought it was and have to return it.

Not a good experience. The company oversold and under produced. The installation took much longer than I was told. The communication was lacking in the entire process. When I tried to speak to the owner about my concerns I was referred to the company attorney, and was told they would only communicated through him. I was blown away. A business that hadn't completed the work they had contracted to do and when a customer wants to address it they are redirected to the attorney. I regret ever hiring this company.

On 11/29/24, this company had the Hayward W3H400FDP propane pool heater advertised for $1,499, and showed 15 available. I made the purchase and received a order confirmation email. Afterwards I received another email stating the order had been cancelled. When chatting with customer service, they stated it wasn't available. I re-checked their site, and it still showed available, but they had jacked the price up to $3,999. Bottom line is they didn't want to honor their advertised price on this heater! They are a total scan, and only did this to obtain my credit card information!

Explain why you “can’t” ship to the UNITED STATES Virgin Islands. We are a part of the United States and use the US Postal system. This makes no sense.

I place an order for a circuit board for a Hayward Salt system on a Sunday and I received the part on Wednesday. Very fast shipping and I spoke with customer service on Monday. They were the cheapest for the part I needed and they shipped it quickly. I will definitely purchase from them in the future.

Ordered from them about a month ago and I never got the part. I got an email that was checking if I got the part I said no they said wait two days and then contact them!! What the hell kind of customer service is that! I wont order from them again