Average
Based on 253 reviews
Fastmail3.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Email and calendar made better! More productive, lightning fast, simple and built to save you time. Fastmail has been the leading independent email service since 1999.
Fastmail (fastmail.com) has 253 customer reviews on Folks Told, with an average rating of 3.8 out of 5.
253 approved reviews, newest moderated first
Rob
I have been using Fastmail for 8 years now. It has never been down, the interface is easy to use, it integrates with all my programs and apps, and it provides everything I want. It's honestly everything I ever wanted as an email service. I particularly love the aliases.
Reply from FastmailMay 30, 2025
Hi Rob! We're so glad to hear that you're enjoying Fastmail, and taking advantage of our integrations and features. Thank you for your kind words!
SS
All the features I need and more. Easy to use. Super reliable. Only contacted support once (an external account suddenly changed protocols and I could no longer fetch from that acct) - got immediate reply from Fastmail with an easy fix. In 20 years I've found no reason to change providers. Why would I?
Reply from FastmailMay 30, 2025
Thank you! Here's to 20 more!!
Pepe S.
Unable to pay for the service, I was cancelled and they claim they removed my infomation from the database I lost 200USD due to this being an important email, I was both unable to pay to "Get my Email out of jail" and therefore I was punished by deletion Un fuc n real - Truely the most greediest 1st world service I have come across in my 32 years on this universe, Absolute scum
Reply from FastmailMay 30, 2025
Hi there! As we mentioned in your support tickets, trial accounts lose the ability to send and receive mail if they are not paid for at the end of the trial period. We understand how impactful unexpected data loss can be, and want to balance this with good privacy practices, so we allow for 60 days after a trial ends before destroying data in an unpaid trial account, unless you take action to close the account sooner. To make sure that you know the trial period is up: We display a red banner across the screen at the top of your Fastmail account with the message "This account is overdue. Pay now to avoid losing access." The only way to remove the banner is to pay for a subscription plan. We also send several notices to make sure you know exactly what to expect: - One day before your trial expires, we send an email reminder, which also lets you know how to choose a subscription plan. - On the 30th day of your free trial, we send an email reminder to let you know that the trial has expired, and you'll need a paid subscription to continue using Fastmail. This message also lets you know how to subscribe to a paid plan, and how to close your account immediately if you'd prefer to do that. - Three days later, we send a second email reminder letting you know that "after another week without payment, you will no longer be able to receive mail", and "after 60 days without payment, your Fastmail account may be closed. If you wish to retain your account, you should renew as soon as possible." Again, this message also lets you know how to subscribe to a paid plan and how to close your account immediately if you'd prefer to do so. - Four days later (one week after the free trial period has ended), we send a third and final reminder with the previously mentioned details. If there's anything additional that would have helped you recognize that your trial had expired and that payment was required to continue using Fastmail, we'd love to hear more! You can share this with our support team at [email protected].
Patrick
I've been a Fastmail customer for a few years and I'm very pleased with it. I've been able to remove Gmail, Google Calendar and Google Contacts from my life, while having great support to send and receive email from my domains. I've always had a good experience finding support, but I had a strange edge case error recently and I was escalated to more and more senior support until I got to the right person, no hassle. Email's basically the center of digital life and for that service I think Fastmail delivers great value. After using accounts on big tech it's great to feel like a valued customer!
Reply from FastmailApr 10, 2025
Thanks so much for the kind words, Patrick :)
Matt
I have been using Fastmail for over 12 years now. They feel secure, with 2FA and passkeys to login safely. They also offer tools to help you guard your privacy. The ability to create endless aliases or alternate email addresses is a true luxury. You can easily create masked email addresses at the click of a button, and it works well with Bitwarden password manager for this. When I’ve needed support, which hasn’t been often mind you, Fastmail’s support team has always been fast and helpful. I’m a happy Fastmail customer for life.
Reply from FastmailMar 31, 2025
Hey Matt! We love hearing that you're taking full advantage of our privacy features. We're looking forward to having you with us for many more years to come.
H G.
Have been using Fastmail for many years for personal and business -but finding support isn't simple (I'm having problems changing my password). Finally found how to raise a ticket via a 'search' online -at the top of results was a 2017 blog post about 'improving customer support'! Also spam increased recently...it has calmed down for the moment but I am losing confidence in Fastmail now - I currently find I am using yahoo more as a result!
Reply from FastmailMar 28, 2025
Hi there! We're grateful that you brought this up, and very sorry to hear that you've had a tough time finding a way to contact our support team. We're here to help you and definitely want that to be easy for you. I see that you mentioned you searched for how to contact us. Can you please let us know the search engine you used, and the words you searched for? That will help us make adjustments to optimize for the keywords you searched for. We're happy to help with the password and the spam. If you haven't already contacted our support team, please email us at [email protected], or go to Fastmail.com/support. For future reference can find our contact information: - On Fastmail.com and throughout our blog and help pages. We have a link to our support contact form (and other resources) at the top and bottom of every page. - When you are viewing your Fastmail account on your web browser. Click the menu at the top left of any screen and select "Help". This will take you to our help pages. In addition to the header and footer, the text of every page includes a link labeled "Need help? Contact our support team." - Or, reply to any email we've sent you. Thanks for being a Fastmail customer for so many years, and we're looking forward to helping you with your password and spam concerns.
Andreas
It just works so well. High quality product. Excellent support. I've been using Fastmail for more than 6 years now. I don't see a reason to ever stop.
Reply from FastmailMar 28, 2025
Thanks so much for trusting us with your email for so many years, Andreas!!
John L.
I started using Fastmail just a few days ago with the trial. I had some questions regarding domains and family use, specifically if it is possible to split off grown family members into their own accounts when the time comes. The customer service person was awesome, responded within a few minutes with an on point answer and again a few more minutes later to a follow on question. I signed up for the family plan immediately and started migrations from Outlook and Google Workspace. Both migrations went flawlessly and with far less trouble than a prior migration from Google Workspace to Outlook. Subsequently, I have been getting comfortable with the masked email feature which works seamlessly with 1Password. So far so good. My final comment relates to the company blog. it is clear from reading that this company is passionate about email and wants to do it right. I am glad to be here.
Reply from FastmailMar 28, 2025
We're so glad to have you with us!!
