FastmailReviews of fastmail.com

Reply from FastmailFeb 27, 2026

Hi Steve, thanks for your review! To keep Fastmail safe and reliable for everyone, we do have some protections in place that can sometimes require payment or a phone number. But if you're managing email hosting for multiple clients, our reseller program might be exactly what you're looking for, and could make your life a lot easier. Reach out to our support team and let's see if we can set you up properly!

Reply from FastmailFeb 12, 2026

Thank you for trusting us with your email for so many years! So glad we were able to help.

Reply from FastmailFeb 10, 2026

Thank you for taking the time to share this!

Reply from FastmailFeb 10, 2026

Hi Mustafa. We're so happy to hear this--thank you!

Reply from FastmailFeb 6, 2026

Hi there! We're sorry to hear you haven't had a positive experience. We'd love to look into what happened and help get things resolved. We've just requested information from you—could you please share your support ticket number so we can investigate?

Reply from FastmailApr 24, 2026

We encourage our users to use all of our features, including Masked Email. In the support ticket we have from you regarding this, we let you know that we reviewed your account again and confirmed that it was addressed in alignment with our anti-fraud policies. We do acknowledge that our two-day response time on your appeal didn't meet our standards. We've since updated our internal process to make sure we're consistently responding to appeals much more quickly. We want Fastmail to be a trusted service for everyone, which is why we do need to act when accounts are used in ways that fall outside our Terms of Service. This includes creating identities where we reasonably believe that your use of these identities causes harm or liability to a user, third party, or Fastmail — for example, by hacking, phishing, harassing, spamming, misleading others, impersonating others, pretending to be multiple natural persons, or scraping content that doesn’t belong to you.

Reply from FastmailFeb 4, 2026

Hi Terra, we've replied to both of your tickets--we want to make sure you can see those replies! You can check for our responses anytime at https://support.fastmail.com/support/ using the ticket number and key—this works even if you're having trouble receiving emails.

Reply from FastmailFeb 4, 2026

Hi there! We're sorry to hear you've had trouble getting a response from our support team—that's definitely not the experience we want you to have. We aim to reply to urgent tickets within an hour, and we generally respond to all tickets within a few hours. We've just requested information from you—please let us know your ticket number. We'd love to make sure you're getting the help you deserve from us. You'll always receive a response from a human. We don't currently use AI for support. It’s important for us to have security measures in place to ensure that our service isn’t abused, which would cause issues for our customers. Various limits on trial accounts are part of these security measures. This prevents activities like sending spam and phishing, and keeps scammers from receiving fraud-related emails. To unlock some of these features, we will ask for your mobile phone number so we can send a verification code via SMS. In some rarer cases, we will require you to fully pay for your account before unlocking those features. All trial limitations are outlined here: https://www.fastmail.help/hc/articles/1500000277442