Excellent
Based on 458 reviews
FFWD Wheels USA4.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
FFWD Wheels (Fast Forward) is a Dutch manufacturer specializing in high performance carbon wheels.The brand, employees, and production facilities are located in the heart of Europe’s cycling culture, The Netherlands. Rain, wind, mud and cobbles are all part of daily life and provide the world’s most rigorous testing grounds for our wheels.Our primary focus is on outstanding design, quality and craftsmanship.Fast Forward’s rim technologies and unique artisan wheel building techniques are market-leading and our wheels are WorldTour tested and have been ridden to victories in the Spring Classics, each Grand Tour and numerous World Championships in every discipline.Our current range of products consist of high performance carbon Road, Triathlon, Track, Gravel and Cyclocross wheels available in a variety of options.Fast Forward is proud to sponsor over 40 top-level teams including UCI WorldTour, Pro and Continental along with 650+ athletes worldwide.FFWD Wheels are distributed exclusively in the USA by Radial Sports.Shop Road WheelsShop Gravel WheelsShop Track WheelsShop Triathlon WheelsContact Us
FFWD Wheels USA (ffwdusa.com) has 458 customer reviews on Folks Told, with an average rating of 4.9 out of 5.
458 approved reviews, newest moderated first
John L.
Wow! I asked a question about a mixed wheelset and they provided a link for a pair of RYOT 55/77’s. Awesome service!
Reply from FFWD Wheels USAOct 13, 2024
We appreciate your purchase and review John, enjoy the new wheels! Thank you!
Michael P.
This is my second set of aero wheels. These wheels are well made, look and perform great. Customer service is awesome as well. You want a top notch set of wheels at a reasonable price, these wheels are them!!
Reply from FFWD Wheels USAOct 8, 2024
We appreciate your business and review Michael, thank you! Welcome to #teamFFWD and we hope you enjoy the new wheels!
Patrick L.
Always Great Customer Service & Product!
Reply from FFWD Wheels USAOct 7, 2024
We appreciate your continued business Patrick, thank you!
J M.
Thru axle end cap conversion for my 240 hubs was just as described and fit perfectly. Thank you for the quick shipping
Reply from FFWD Wheels USASep 27, 2024
We appreciate your business and review, thank you!
Eric C.
Simple and easy point of sale. Quick information about the shipping and a tracking number! Thanks
Reply from FFWD Wheels USASep 19, 2024
Hi Eric, thank you for your purchase and review, we appreciate your business!
Jim
Everything was great from purchase to the road, light gravel...awesome experience!
Reply from FFWD Wheels USASep 18, 2024
We appreciate your business and review Jim, enjoy the new wheels and welcome to #teamFFWD!
Don M.
Very badly designed e-Commerce site. After choosing the Paypal option, the site still demanded that I manually input name, address, etc. Very confusing and I tried to switch to CC. It then charged both Paypal and the CC, eventually reversing the Paypal charge. My advice is to get another team/contractor to redesign the web-site.
Reply from FFWD Wheels USASep 16, 2024
Hi Don, we are sorry that you had trouble with PayPal and their payment gateway. There may have been a technical issue with our system or with PayPal. This is the first of this type of feedback we have received. We reviewed your orders and 18748 was processed via CC and the following order 18791 was processed with PayPal. There was no duplicate payments shown in our system or with PayPal. We appreciate your business and feedback and hope you enjoy the TYRO II's.
Anthony K.
Everything was great, but when I took the wheels out of the box and gave them a spin, I noticed both had a significant lateral wobble. I had to take it upon myself to get them true again. Other than that, I’m very satisfied.
Reply from FFWD Wheels USASep 13, 2024
HI Anthony, thank you for your purchase and review. We are very sorry for the issue, this is certainly not typical but glad it was resolved quickly. We will forward this information to the factory so they are aware. We hope you enjoy the new wheels.
