SPOTReviews of findmespot.com

I love my Spot. But the website is not user friendly on smartphones. Lots of links hidden. Took me 15 minutes just to update my credit card. No way to email them either on their contact us page. Way more frustrating than it needed to be.

For a company that prides itself on saving lives, its incredible that this company treats its customers the way they do. In my case, they sent me a defective device, promised me a refund, and then made me go through 3 levels and 65 mins. of time just to request a refund, only to be told that the supervisor had no authority to issue any refunds. The act like a bad TV product company that will not give any refunds. Now I am faced with disputing the charge on my CC. The spot x device is crap. Look at all these bad reviews Spot. Clean up your act, for Pete's sake, you are a safety company! What a joke. Don't you have any self-respect? Russell Gache

Same issue as others. Charged annual fee when device was suspended. Have to pay additional monthly charges to even use the device. No email of receipt for charges. Company lacks transparency in their billing practices.

I'd give 0 stars if I could. The device it self works kind of ok, even with clear view of the skies it's still hit and miss if it tracks, sometimes needs multiple restarts to work properly. I was considering upgrading to the gen 4 until today. Last year it autorenewed without any warning, phoned and the gave me a discount. I told them I didn't want it to renew again and if I wanted to restart the service I would. They said yes no problem at all auto renew will not happen. (You see where this is going) Today I check my online banking and guess what? £195 as been taken even though I ordered a new bank bank they still managed to get it authorized somehow! I'm going to have to wait all weekend to call them and make them refund me, this is putting me in a position now where I may not be able to pay some bills.

Automatic charge comes back after years of no use. Used the service in 2015. Cancelled in 2016. Charges on my credit card in 2019 and 2020. I'm seeking a refund.

There is NO way to cancel via the website. You have to call, wait on hold for over 30 minutes, then they are rude! This might even be fraud for not letting your customers cancel! never again!

Poor Customer Service! I was on the phone re: billing question for over 30 minutes and then I had to end it as customer service couldn't solve the problem yet kept me on the phone.

I no longer use the SPOT device so I have just tried to contact SPOT to cancel the subscription. Like many others, it has proved impossible to contact them. There is no customer services email on their website and the telephone number does not work! They have my debit card details, albeit now out of date so I contacted my bank to find out if they can still take payment. Apparently, they can and even if I changed the card they could still contact Visa to ascertain the new card details!! However, the bank advised that I put a "Merchant Payment Stop" on the account to prevent any further payments. If SPOT change the merchant name or ID, payment would go through but because I've put the stop on, payment would be refunded and the bank would reverse charge SPOT. So, it seems this may be the only way to terminate your SPOT payment? For those thinking about purchasing a SPOT device, don't! It works OK-ish but if you ever want to stop using it, it's almost impossible to extricate yourself from the annual payment cycle.