SPOTReviews of findmespot.com

Absolute Trash. You're better off sending smoke signals. The battery life is a joke. The tracker tracked me at my house for 3 days when I was over 70 miles away. Don't waste your money.

Terrible. No one knows what their doin and made me repeat the same process multiple times even though I already had my issue sent to IT, but also had no idea how to get me in contact with IT when they didn’t know what to do. Absolutely terrible listening skills. Also if you live in a country other than the US it’s nearly impossible to contact customer service. They should be 24/7 since they produce AN INTERNATIONAL DEVICE. Also we never once got our spot device to receive any message and tried maybe 10 different ways. And the only time we received a message was when it was sent to an email not a phone number. Also you pretty much have to figure it out on your own because their “how to” videos are extremely basic and never actually tell you how to send a message to the device or how to find it’s contact number. They only tell you how to send a message from the device (which only worked for emails for us, we tried multiple different phones with different country codes as well). Anyways it was complete s**t and a waste of SO MUCH MONEY and TIME.

So I suspended my account with Spot and yet I find they have taken £50 for the service renewal. The only way I can find to contact them from the UK is to call a US number. I'm really not happy with them. I would like to add that the tracker never really worked either. I wish I had read the reviews before buying one.

Have paid £144 for annual renewal on a Spot X. I have a receipt for the payment but the service has been suspended. Have spent 3 hours trying to speak to customer service and got through twice. Both times been assured it would be sorted but still not working. Totally hacked off

After trying for ages to find a way to cancel my account online, I could not. Then I emailed their deactivation email address. No response to the first email, second email was bounced with a "Recipient address rejected: Access denied." response. So they just don't want to deal with me, but they are still going to take my money. I've had to resort to cancelling my credit card as there's no other way to stop these cowboys from taking my money. Never using again.

Terrible devices ( I have had 2) that never work. On hold for hours with the company with no answers. I cancelled my yearly subscription 10 months ago and they charged my credit card last month with no notification or invoice, trying to get that refunded with no answers. Very bad company to deal with. Stay away.

I am now on my second year of using the Spot X unit. I am amazed at the amount of negative reviews on Spot as I have not have issues with customer service, payment, texting, tracking, custom messages, etc. Unit has performed above expectations but yes, their is a steep learning curve and I think that is why it gets bad reviews. When I first bought the unit, I studied the manual and found various instructional videos online and it all came together. I am definitely pleased with the unit.

No customer care