Excellent
Based on 6,647 reviews
Firmoo4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Firmoo is your one-stop optical destination for customized eyewear services and professional prescription advice. Founded in 2009 by a group of opticians and designers on the belief that eyewear should be trendy, not spendy, we grew from the desire to give everyone around the world the convenience of receiving professional eyecare at an affordable price.
Firmoo (firmoo.com) has 6,647 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
6,647 approved reviews, newest moderated first
Martina S.
Ich bin sehr zufrieden mit den Brillen von Firmoo. Durch die Black Week habe ich mir direkt mehrere Brillen bestellt. Sie sind gestern schon angekommen und gefallen mir gut, sitzen gut und ich kann hervorragend damit sehen. Ganz besonders toll finde ich, dass die Mitarbeiter von Firmoo nachfragen, wenn etwas nicht ganz dem Normalen entspricht. Sehr freundliche Mails und sehr schnell in der Beantwortung. Ich werde wieder bei Firmoo bestellen.
Patricia
I was a little concerned about my glasses being delivered on time as I am from Trinidad and Tobago and a friend was bringing them down for me. I reached out to one of your agents I think France was his name and he was very helpful and the order was delivered way ahead of time. I truly appreciate your great service. I have not yet received the order my friend has. Not sure exactly what date I contacted you.
NÚRIA BALLESTER B.
Las gafas son preciosas, están super bien graduadas y el servicio es fantástico. Acabo de pedir el segundo par.
Crystal P.
Love Firmoo! Great service and great glasses
Bilal A.
initially was not happy with the customer service but then they turned the table around and solved the issue promptly and sent me another pair of glasses for free. extremely happy with the service and quality. thank you.
Reply from FirmooDec 6, 2024
Hello Bilal,We are truly sorry for the unpleasant experience you’ve had with our product. If I were in your shoes, I would feel just as frustrated, and for that, I sincerely apologize.🙏🏻 As soon as I saw your feedback, I immediately checked your order details. I noticed that our email support team replied to your request on the same day it was submitted and provided an after-sales solution. It’s possible the email went to the spam/junk folder, you can check your hotmail first.🥰 I also saw that you reached out via our chat support, and while our team responded promptly with the same information, it seems you had to leave quickly and may not have seen the message. I deeply regret any confusion or frustration this may have caused. Please don’t worry. You can reach out to us anytime via the chat window on Firmoo.au, and I’ve already arranged for our email support team to contact you again to ensure everything is resolved to your satisfaction.🌷 Once again, we deeply apologize for this experience. Your satisfaction means the world to us, and we’ll do everything we can to make it right.
Carolina F.
I ordered glasses several times from Firmoo for the whole family. I'm never disappointed. This time my order arrived even faster. The frames are beautiful and the lenses perfect quality. The price: AMAZING! Little concern, since this products come from China. next year the price may increase depending on the new commercial politics, so hurry up and order now
Kety C.
Occhiali arrivati nei tempi! Vediamo nel tempo.. per ora tutto ok Sono contenta dell acquisto
Zip
It was very easy to order my glasses. I received them at a reasonable time! Highly recommend!
