Excellent
Based on 6,647 reviews
Firmoo4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Firmoo is your one-stop optical destination for customized eyewear services and professional prescription advice. Founded in 2009 by a group of opticians and designers on the belief that eyewear should be trendy, not spendy, we grew from the desire to give everyone around the world the convenience of receiving professional eyecare at an affordable price.
Firmoo (firmoo.com) has 6,647 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
6,647 approved reviews, newest moderated first
Azriel M.
5 commande effectuée ras La qualité du produit est supérieur à celle trouvé en magasin en France Service client exceptionnel joignable à toute heure avec une solution trouvée dans le quart d'heure qui suit Je conseille fortement cette entreprise vous pouvez y aller les yeux fermés c'est le cas de le dire 👍👍👍👍 Les traitements des verres sont de meilleure qualité que essilor Pour 35 euros livré avec toutes les options c'est vraiment kado
Lynette Bortner D.
Great looking glasses at the best price ever! The glasses are also of great quality.
Summer T.
Absolute horrible service. I ordered 2 pairs of glasses for about $50, about a day or so later I got a email that firmoo had put my order on "hold" but they were also refunding my money. They told me that my bank flagged it as a risky transaction but when I called my bank they said the opposite, the transaction had went through successfully. I went to online chat and expressed how this isn't right. They told me they didnt cancel my order even though I was getting a refund? I'm now getting spam emails to reorder the SAME purchase from this website. I wasn't even refunded the whole amount and the associate that was helping me was explaining nothing, would just send the same information over and over that made absolutely no sense. Also they tried to charge me an extra fee that they requested off my paypal. Would NOT ever recommend buying from firmoo!!!!!!!
Reply from FirmooSep 13, 2024
Hello Summer , We sincerely apologize for the unpleasant experience. 🙏🏻 After carefully reviewing the two orders, I can confirm that we issued a full refund for both. If needed, we can provide the refund transaction ID upon request. Of course, we understand this may not fully ease the frustration caused , and for that, we are truly sorry. We have reported your feedback to the department that manages payments. If you still wish to receive the products from these two orders, we suggest making a new payment. To avoid the same issue , we have provided a payment link in the email, sent from [email protected]. Please make sure to recognize the email. Once again, we apologize, and please rest assured that we are working with the bank to further investigate the issue. Wishing you all the best.🌷
Paola O.
The glasses I received were quite good. Comfortable to wear, and a comfort for my eyes. My only complaint would be that the delivery took an age. A couple of weeks give or take. But for these prices, I would say the good greatly outweighed any inconvenience. Will definitely purchase from them again.
Fernando L.
Animado por los comentarios de los usuarios y por unos precios francamente buenos, decidí pedir unas fantásticas gafas graduadas. Tenía pensado pedir 3, unas deportivas y dos "normales" de sol. Menos mal que sólo pedí unas... Después de esperar todo el proceso de fabricación y envío, chequeando diariamente por dónde pasaba mi paquete, llegó el día en el que a través de Amazon Shipping estaba en proceso de entrega. Hasta que me llegó un sorprendente e inquietante mensaje de "Pedido Entregado", estando yo en casa esperando, sin que nadie ni nada haya venido por aquí... No ha habido manera de saber dónde está mi pedido ni qué ha hecho el transportista con él, suponiendo que efectivamente existan el transportista y el paquete en cuestión... Ahora estoy en espera de recibir el reembolso de lo pagado, para lo cual debo esperar un injustificado mes... Al menos, en teoría, no voy a perder el dinero, pero me parece un sin sentido lo ocurrido... La próxima vez que quiera o necesite unas gafas, a la óptica del barrio. Será más caro, pero mucho más seguro...
Reply from FirmooSep 13, 2024
Nos disculpamos profundamente por los inconvenientes causados por el problema logístico. Ya hemos informado del problema a nuestro equipo de logística y hemos procesado un reembolso completo por su pedido. Si desea intentar realizar un pedido nuevamente, simplemente déjenos un comentario al realizar el pedido y nos aseguraremos de utilizar un transportista de envío diferente. Si hay algo más con lo que podamos ayudar, no dude en comunicarse con nuestro equipo de atención al cliente. Una vez más, ¡lamentamos mucho los inconvenientes y agradecemos su comprensión!🌷
Simone E.
Habe firmoo von einer Freundin empfohlen bekommen, da sie nur Einstärkengläser hat, war ich sehr skeptisch ob Gleitsichtgläser dort genauso gut sind. Aus Neugier habe ich bei firmoo eine Brille bestellt und wurde sehr positiv überrascht. Das Gestell ist sehr leicht und gut verarbeitet und die Gleitsichtgläser sind sogar besser als von meinem Optiker, die Sicht ist klar und ohne Einschränkung. Das war definitiv nicht die letzte Brille die ich dort bestellt habe. Top
Roberto G.
Ottimo servizio, prezzi competitivi, lenti di qualità
Davide C.
Ho acquistato due paia di occhiali con prescrizione medica. Ero molto scettica visti i prezzi ottimi non in linea con i prezzi dei miei negozi di ottica. Sono arrivati con un giorno di anticipo e sono belli esteticamente poi ci vedo bene. Ottimo anche il servizio clienti
