Excellent
Based on 6,647 reviews
Firmoo4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Firmoo is your one-stop optical destination for customized eyewear services and professional prescription advice. Founded in 2009 by a group of opticians and designers on the belief that eyewear should be trendy, not spendy, we grew from the desire to give everyone around the world the convenience of receiving professional eyecare at an affordable price.
Firmoo (firmoo.com) has 6,647 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
6,647 approved reviews, newest moderated first
Caroline
I ordered 3 pairs of glasses which the local courier attempted to deliver and as I was not at home the package ended up being returned to the sender. On contacting customer service they replied immediately with a choice of 3 very generous solutions for me even though it was not their mistake. The order was remade and sent out very promptly. I am delighted with my 3 pairs of glasses and will most certainly order again.
Monika T.
Die Brille ist genau so, wie ich sie mir vorgestellt hat habe. Sie sitzt perfekt und kam sehr schnell.
Cyndriana Omar M.
Mes lunettes devaient arriver en 2-3 semaines mais sont arrivées en 9 jours, ce qui fut une belle surprise. Pour 25 euros monture + verres + diverses protections (avec code promo -40%) rien à redire, les lunettes sont au top. Les verres sont à ma vue et la monture n'est pas de pire qualité qu'ailleurs. Je recommende 100%.
monica G.
Occhiali molto belli e le lenti erano perfette, peccato solo che oltre la spedizione Express mi hanno fatto anche pagare la dogana (13€ circa) ma il problema più grande è stato il corriere (fedex) che per pigrizia ci ha messo 3 giorni in più per consegnare il pacco inventando mille scuse. Comunque sono soddisfatta del mio acquisto e se cambieranno il corriere penso che comprerò altri occhiali.
Reply from FirmooAug 12, 2024
Grazie per il tuo apprezzamento per i nostri prodotti; ci incoraggia davvero.😃 Per quanto riguarda i dazi doganali, non preoccuparti: abbiamo una politica di rimborso in atto: https://www.firmoo.it/help-p-705.shtml e il nostro team del servizio clienti ti contatterà via e-mail entro 24-28 ore. Apprezziamo anche il tuo feedback sul problema di spedizione FedEx. Inoltreremo queste informazioni al nostro reparto logistico per vedere se c'è spazio per miglioramenti. Grazie ancora!
Jessica
The glasses prescription are not like those you'd get in a proper optical store, they're kind of zoomed in and weirdly blurry - causing headaches. I can't look at a screen for more than 5 mins with them on. In order to get a refund you have to ship them back to Germany at your own expense, which is costly and not worth my time. Do not recommend.
Reply from FirmooAug 12, 2024
Hello Jessica，We sincerely apologize for your unpleasant shopping experience. Unfortunately, we couldn't locate a specific order using your name, so we're unable to provide a detailed explanation or solution at this time. Please reach out to our customer service team at [email protected] for further assistance. Additionally, our lab processes orders based on the prescription provided or filled out by the customer, and generally, there should not be any errors. If you're experiencing blurry vision, there could be various reasons, and we'll need to review the order to confirm the cause, such as whether the incorrect usage was selected. We understand that ordering glasses online can come with some uncertainties, which is why we offer a 60-day return and exchange policy. For specific service solutions, please contact our customer service. Once again, we apologize for the inconvenience. Firmoo values every customer, and we're committed to providing you with a satisfactory solution.😀
keightlin K.
Received glasses quicker than expected. They always take care of issues immediately in the rare case there is a problem! Ive bought at least 10 to 15 pairs of glasses from them in the past 7 yrs and loved all of them! (My prescription has changed and I love having multiple pairs to choose from!) They stew affordable and always have some kinda swole going on.
Meaghan B.
I was skeptical because I had never heard of them before and the prices were cheap. But for the price, I’m really happy with the two pairs of prescription lenses that I got (but they should be handled gently), and I will definitely buy from them again.
BV
I am very happy with my new sunglasses 🕶 😎. The vision is great, I can't believe how good I can see in them. I forget that I am wearing them. PERFECT
