Excellent
Based on 6,647 reviews
Firmoo4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Firmoo is your one-stop optical destination for customized eyewear services and professional prescription advice. Founded in 2009 by a group of opticians and designers on the belief that eyewear should be trendy, not spendy, we grew from the desire to give everyone around the world the convenience of receiving professional eyecare at an affordable price.
Firmoo (firmoo.com) has 6,647 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
6,647 approved reviews, newest moderated first
Alessia M.
Excellent customer service. I had already made an order with them before and everything arrived perfectly. However, on a new order my package got lost so I contacted their customer service via live chat and the person (Marifel) solved my issue in no time. Extremely efficient and kind. I would recommend this company.
Michelle G.
Another great purchase with Firmoo! I got my husband a pair and myself one and used a promo code, so affordable and quick delivery!!
Ralph H.
Die Webseite ist übersichtlich und verständlich gestaltet. Die Auswahl an Brillen ist beeindruckend, da findet jeder was. Es gibt diverse Zahlungsmöglichkeiten. Die Produktion und Lieferung ist genau so schnell wie bei einem lokalen Optiker. Die gelieferten Brillen haben eine super Qualität. Die Preise für zusätzliche Ausstattungen sind moderat. Der englischsprachige Support ist sehr engagiert und freundlich. Firmoo bietet bei Problemen großzügige Lösungen im Sinne des Kunden an. Meine uneingeschränkte Empfehlung an künftige Käufer
Trivene M.
Firmoo sent my glasses in the safest condition, the packaging is very cute and my glasses are the best !! Love them
TheSZMommy
I lost count of how many glasses I've purchased with Firmoo and I loved all the glasses I had over the past year except my recent purchase. So I went about asking the customer service what they can do about it and they quickly resolved my issue by sending me a coupon that I can use to repurchase a new pair. Its nothing wrong with firmoo why I didnt like my last pair its just the way the glasses was built. It was too heavy for my face and the other one was too tight that it slids of my temporal. But overall I was pleased with them resolving my issue and this will never stop me from repurchasing more.
Irene
Complimenti, occhiali bellissimi a prezzo imbattibile ed in tempi record. Premetto che mi serviva un paio di occhiali progressivi con valori molto "spinti" ed astigmatismo. Sono andata a vedere diversi negozi anche grandi, prezzo oscillava tra 750 e 980 euro, tempi di realizzazione 2-3 settimane e le montature "quelle che vede" (e non mi piacevano...). Poi trovo Firmoo, inserisco dati della prescrizione, trovo una montatura elegantissima, scelgo le lenti e vari trattamenti - et voilà, 110 euro (tra cui 10 si mangia FEDeX per la spedizione), ed in poco più di una settimana vi sto scrivendo indossando già il mio occhiale fantastico. Avevo paura di non trovarmi bene, anche perchè non abituata agli occhiali progressivi, invece nessun mal di testa o giramento di testa, sono stati precisissimi. Poi sono molti bravi anche con le montature, indicano tutte le dimensioni molto precise e quindi puoi renderti conto quanto saranno grandi gli occhiali. Adesso vado ad ordinare un altro paio di ricambio con trattamento solare e vi consiglio a tutti. Grazie
Mei-ling
Have been ordering from Firmoo for a few years now. Orders have all been great, I love all my glasses from them! Customer service has also been wonderful
Daisy D'Anjou Rester V.
I bought 2 pairs. The first was awesome.. but for the second as It was my first time having bifocal glasses, i didn't order the best frame to do so. The team provide me a refund and give me tips to select the best frame for my need. I really appreciate the fast answer and solution provide so even if at first i was sad to get my glasses, they do all to made my purchase and replacement easy.
