Excellent
Based on 6,647 reviews
Firmoo4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Firmoo is your one-stop optical destination for customized eyewear services and professional prescription advice. Founded in 2009 by a group of opticians and designers on the belief that eyewear should be trendy, not spendy, we grew from the desire to give everyone around the world the convenience of receiving professional eyecare at an affordable price.
Firmoo (firmoo.com) has 6,647 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
6,647 approved reviews, newest moderated first
Macey K.
Customer service was amazing ❤️ Jeniffer helped a lot with my order when switching to another frame. The responses are always quick and the glasses came in a secure package. The case came with a microfiber wipe and backup screws! AMAZING!
Grace
Very affordable, fast service, and really good quality!! So many options to make your glasses really fit what you need and there’s no need for prescription.
Sadie O.
Got a follow up really fast as well as responses & answers to all questions
sourmclemon
Awesome and helpful.
Kelly H.
There was an error in the Rx from my optometrist, which meant the glasses I received were a bit blurry. This was through no fault of Firmoo, as they made the lenses correctly according to the prescription my doctor wrote. Despite this, customer service rep Shandee offered me a voucher for the full value of the first pair I ordered, allowing me to get another pair with the updated Rx for only the cost of shipping. Blown away by their customer service. And the glasses themselves were very nice quality given how inexpensive they were! I will definitely continue to order.
Zizou
Nice customer after-sale service!
Cindy A.
If I could give 0 stars I would! Extremely unhappy, would not recommend. I ordered a pair for my 5 year old and uploaded her prescription along with PD, her glasses came in and were not the measurements described on site. Very inaccurate and their response was that they have different manufacturers! So they credited me for a replacement pair, so I clearly ordered a pair that said “ no hinges” which in term should mean not hinges! Wrong! I get the pair in and it came with hinges, as well as the width bigger then described so didn’t fit my child. By this time I was fed up with how inaccurate their description is and asked for a refund, I was told I could only exchange once since this was already my replacement. So I’m stuck with huge glasses. Luckily we were able to go to vision source and order her a perfect fit frame. Save yourself the frustration and get your child better quality glasses else where that accurately describes their frames. I’m pretty sure they are cheap china material
Reply from FirmooAug 19, 2019
Hi Cindy, Sorry for the unhappy experience and thanks for your feedback, which will help us to improve. To help our customers find fit eyeglasses at Firmoo, we want to make some explanation here. Firstly, for the frame size issue, you can see that the measurement for the frame width is from one screw to another, not from the end of one side to another. That may be the reason why the frame is larger than what you expected. Secondly, the frame you chose for your kid is truly no spring hinge and made with Silica Gel materials. Most of the kids' frames are made of Silica Gel, which is soft and safety. We did not satisfy you this time but hope you can have a great experience next time. Sincerely, Firmoo CS Team
Rob
First thank you Firmoo for the great frames and lenses! Shipping was fast and the quality of both the frames and lenses are great! I cant see why you would want to buy them anywhere else!
