First Citizens BankReviews of firstcitizens.com

Terrible Experience, Poor Customer Service, Doesn't return phone calls in a timely manner, Does not follow through with documentation, Poor English Communication, Several Mistakes on the Loan Status Update and Closing Information, Doesn't reveal Terms of Mortgage Loan until it's too late to change anything, Evasive in communication.

We received our mortgage loan through First Citizens and it was the biggest hassle we've ever been through. We had to delay closing because the process goes through 4 different people and each time, they wanted more documentation. They hold our accounts, know we have excellent credit and still required statements and information that was way beyond necessary.

First Citizens Bank lacks communication as to what happens after paying off your loan! They produce a letter that attempts to explain their procedure to receive your title the day after the loan is paid off. But don't mail the procedures letter until after they electronically submit the request to DMV, which could be up to 10 days after! Go figure it took them the full 10 days to electronically send to DMV! So I received their procedures letter 2 days after they electronically submitted to DMV, and it states that the DMV could take 30 days to process. After speaking w 2 representatives neither of them had a solution as to why in today's world of instantly taking your money, that it takes them 10 days to email/electronically send a notice? Why they don't mail their procedures letter until after they send the email/electronic notice, instead of the date it's printed/produced? Guess they are no longer the small town bank! Rant over!

Would go with a different bank. Called customer service to resolve issues only to be told to call the local branch, call/go to the local branch to be told to call customer service. Credit cards have horrible interest rates and rewards/perks. Their online banking and app was barely usable for months on end. Fees for every little transaction. Horrible customer interactions in the branches. They are not military friendly, and I have tons of issues managing my accounts when deployed/overseas.