First Citizens BankReviews of firstcitizens.com

There was a fraud alert on my account and when I called in I got a young lady named Kathy. Kathy was great she was able to see that there was attempted fraud charge and quickly resolve it. She verified updated my address she made sure I got a new card coming out to me. Kathy went over the process. I was truly happy with the experience she sound very knowledgeable she was very pleasant and understanding she too receive a scam text. I had a very good experience when speaking to Kathy it was like talking to one of my kids help me work through my little internet issues lol. I called the customer service line so I believe Kathy is part of customer service not an actual bank my number is 678-876-6177 I'm not sure you may pull my number and see who I spoke with it was for today which is the 11th of April and it was around 2:00 Eastern Time .I was trying to do the survey but for some reason we were disconnected once she hung up the phone so here I am go find Kathy give her a high five Stacey Duncantell

I have been banking with first citizens for many years, probably 40. I have always had a great experience. The people are professional and very nice. They have helped me with any problems. I fail to understand why all these people write bad reviews and rate it a 1 or 2. I've never had negative experiences. I think most of them are sour grapes. I can't give a specific date

I was forced to switch banks because my beloved First Republic Bank was bought by Chase and I'll be cold in my grave before I move to any of the large commercial banks. I banked at Citibank and Wells Fargo in the past. Horrible experiences. So last week I moved my business account and my two personal accounts to First Citizens in Walnut Creek. What an amazing, high-quality experience. Robin met me at the doors and took care of every last detail explaining everything step-by-step. All three of my accounts were set up by the time I left. Checks ordered. Bank Cards expedited. Overdraft protection in place. Online banking set up and tested. Today my bookkeeper made an error in our payroll and I needed to wire money to our payroll service quickly. Robin answered my call and walked me through the process. 15 minutes later we were done. I can't imagine better service. Robin and First Citizens are every bit the professionals I'm used to dealing with at the now defunct First Republic, which was the lodestar of small business banking service. First Citizens Walnut Creek is ready to pick up that mantle. If you are a small business owner in the Bay Area looking for a great high-touch banking experience at a very reasonable cost, I highly recommend First Citizens, Walnut Creek.

Customer for 7 years and have had no problems!

As always I am again sad to see so many poor reviews. I have been with First Citizens for many years. I sent a message through my account and even though they say they would respond in 24 hours, my response was less than 8 hours. I feel like they are ALWAYS watching out for me.

Ignore all bad reviews, First Citizens is a great service. Those nay-sayers would rather spend 30 minutes on hold at Wells Fargo. I've had nothing but great experiences here.

My local First Citizens branch has big bank perks with a small town feel. So friendly that my friends comment on it when we leave the drive through. I recommend them to everyone!