Average
Based on 195 reviews
Fit 3D3.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Fit3D maintains 3,500+ scanners in 74 countries. We provide an easy and accurate way for business owners to validate their programs and scale member revenue. Many of the negative reviews you’ll see are from former free users unhappy about our move to a paid subscription model. Since 2022, Fit3D has required all customers to pay a monthly service fee—similar to a phone plan, there is both hardware and a service layer involved. As service costs have increased, we've phased out legacy free access in favor of a consistent paid model, which is now standard across the SaaS industry.Current Customers: Please let us know if you have any comments about your current service that we can answer. If you have an active ticket you'd like us to address, please email us at [email protected]. Leaving a review here to get our attention will take longer than simply emailing us for an escalation. Thank you,Patrick DonnellyGeneral Manager, Fit3DJuly 2025
Fit 3D (fit3d.com) has 195 customer reviews on Folks Told, with an average rating of 3.5 out of 5.
195 approved reviews, newest moderated first
adam
The support team was super on it and helped me to solve an issue extremely quickly. Great service
Reply from Fit 3DFeb 25, 2025
Adam - Thank you for your kind words! We're thrilled to hear our support team could assist you quickly. We appreciate you taking the time to share your experience. -Patrick
DeniseT
My Fit 3d was originally set up with Gym #1. I moved to Gym #2 and there was no way for me to change my associated gym. Gym #2 has Fit3d technology and I was able to log into the machine and update my scan, but cannot share with the Coaches from Gym #2. We cannot figure out how to move the account and I don't want to sign in with another login or lose the history
Reply from Fit 3DJan 16, 2025
Hi Denise, This actually seems like a pretty simple fix for us to do in support. We just need to update your "home facility". Email us at [email protected] & we should be able to fix in a few minutes. -Patrick -Patrick
KX
The support team responded to my inquiry quickly and promptly, providing a smooth and efficient experience. Thank you!
Reply from Fit 3DFeb 25, 2025
Thanks KX! I'll pass this onto Norma & the team. -Patrick
Diana O.
Very responsive and great customer service.
Stevie R.
They sold us an $8,000 machine that is not accurate, demoralizes clients due to the inaccuracy and promised there were no other fees ever. Now they are charging us $1,100 a year to use the machine we already purchased. What they did is as dishonest as it gets. Do business at your own risk The response from Fit3D is an excellent example of a dishonest company. "optional". If we do not purchase this 'option' we are no longer able to use the machine. Can you really trust a company that spins things that dishonestly?
Reply from Fit 3DJan 7, 2025
Hi Stevie, Thanks for your comment! I took a look at our records, but I couldn’t find any mention of facilities or owners with the last name Rheeno. If you have an open support ticket, I’d be happy to dig deeper into your situation—just let me know. Regarding our service fees, it’s true that Fit3D has had a $100/month subscription fee since March 2023, similar to what many of our competitors offer. However, I wanted to clarify that our subscription is opt-in, meaning clients actively sign up for it—Fit3D doesn’t enroll anyone automatically. Could your comment be related to a recent renewal? We truly value your time as a long-time customer and hope our service has provided meaningful insights for documenting your clients' successes. While we’re no longer able to offer free subscriptions, we hope you’ll continue finding value in what Fit3D brings to your business. Feel free to reach out if there’s anything I can assist with! Best, Patrick
Aidan J.
I needed to change my email and had a very fast response within 2 hours. Great service.
Reply from Fit 3DJan 7, 2025
Hi Aidan, Glad we could help. Easy tickets like this we usually knock out the same day, and I am glad to hear that we are consistent with those types of requests. Have a great New Year.
Sonia T.
quick response to my email on New Years eve
Reply from Fit 3DJan 7, 2025
Happy we could help. Have a great Q1. -P
Gemma G.
The response time to emails is unmatched. Considering we live in different time zones! If I have a question or a problem it's resolved the same day, often within the hour. This is very reassuring.
Reply from Fit 3DJan 7, 2025
Thank you!
